Finance Assistant

A leading higher education establishment have an opening for a Finance Assistant to join their enrolment desk. The Finance Assistant role involves supporting the tuition fee process, enrolment activities and related income processes whilst managing enquiries in a face-to-face environment and providing an effective customer service to all students.

• Salary: £36,237
• 35-hour week
• Hybrid role

Finance Assistant responsibilities:

• Acting as a primary member of the enrolment desk for the finance function, working with relevant departments to resolve student queries
• Taking payment via credit card for outstanding tuition fees, ensuring relevant discounts and scholarships have been applied
• Providing an efficient customer-oriented service to all students
• Acting as first point of contact for tuition fee queries and responding appropriately
• Preparing a list of frequently asked questions and posting these to the website
• Providing a proactive approach to new and returning students, ensuring payment methods are in place, available and understood by the students to improve fee collection activities
• Reviewing student finance portals, providing attendance confirmations to ensure that the establishment receive funds without delays
• Ensuring that refunds are dealt with swiftly, updating the relevant schedules accordingly
• Sending out payment links, invoices, direct debit forms, statements, receipts, and payment plans
• Receiving, posting and issuing receipts to students in respect of payments received as requested
• Contributing to the band reconciliation process, providing cover as required
• Ensuring that advance payments are correctly recorded on the student database portal
• Ensuring that students are invoiced following completion of their enrolment tasks, and that the fees are accurately reflected in the student records system

Finance Assistant required skills/competencies:

• Experience working within a higher education setting desirable
• Use of computer-based accounting systems
• Proficient in using Excel spreadsheets for reporting purposes