Finance Assistant

Finance Assistant

£25,500 – £27,200 per annum + 2% performance-based annual bonus
35 hours per week, Monday to Friday
Remote or hybrid working options available

About IMG

Here at IMG, we’re proud to be one of the world’s leading International Medical Insurance providers, supporting individuals and organisations across the globe. Every second of every day, our customers rely on us for Global Peace of Mind®—whether travelling, living, or working abroad.

We foster a collaborative, inclusive culture where people are supported to grow, develop, and succeed.

About the Role

We are looking for a detail-oriented and organised Finance Assistant to join our Finance team. This role plays a key part in supporting day-to-day transactional finance activities, with a strong focus on bank reconciliations, credit control, and premium collection. You will help ensure the accurate management of policyholder balances and cash collection, working within established processes and internal controls.

This is an excellent opportunity for someone with strong administrative or finance support experience who is looking to develop a long-term career within a professional and supportive finance environment.

Key Responsibilities

As a Finance Assistant, you will:

• Process incoming payments, including card payments, bank transfers, and direct debits
• Support daily reconciliations of designated bank accounts
• Assist with new and renewal policy credit control activities
• Liaise professionally with brokers, clients, and internal teams regarding balances and payments
• Support group credit control activities and provide holiday cover where required
• Assist with policy cancellation and reinstatement processes due to non-payment
• Support the processing of client refunds
• Review outstanding balances and follow up where appropriate
• Respond to card and direct debit disputes
• Handle client and broker queries by phone in a professional manner
• Liaise with third-party payment and banking providers
• Provide general administrative support, including document management
• Carry out other reasonable duties in line with the role

Skills & Experience

Essential:

• Previous experience in an office-based, administrative, or finance support role
• Strong numerical accuracy and ability to work confidently with financial information
• Excellent attention to detail and ability to follow defined processes
• Professional communication skills when dealing with brokers and policyholders
• Basic proficiency in Microsoft Excel and general office systems

Desirable:

• Experience in a finance, credit control, or reconciliation environment
• Exposure to banking platforms, card payments, or SEPA direct debit processing

Key Competencies & Behaviours

• Accuracy & Attention to Detail: Processes transactions carefully and consistently
• Organisation: Manages routine workload effectively and prioritises tasks
• Customer Focus: Communicates professionally with brokers and clients
• Team Collaboration: Supports colleagues and contributes to shared team objectives
• Judgement & Escalation: Recognises when issues should be escalated to senior team members

Why Join IMG?

We invest in our people and offer a rewarding and inclusive workplace, including:

• Strong internal promotion culture
• A diverse and inclusive workforce
• 22 days annual leave + 9 bank holidays (increasing to 30 days, pro rata)
• Your birthday off 🎂
• Bupa Dental Insurance
• Healthshield Cash Plan
• Two paid volunteer days per year
• Employee of the Month / Year awards
• Surprise rewards for over-achievers (yes — including Beyoncé tickets!)
• Summer & Christmas parties
• Remote or hybrid working options

 Ready to Take the Next Step?

This is a fantastic opportunity to advance your career within the insurance industry, working alongside experienced, innovative professionals in a company that is passionate about helping people realise their potential.

Whether you’re looking to progress, refresh, or elevate your career, IMG is the place to do it.

Apply now and become part of something global.
 

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.