Finance Operations Controller

Finance Operations Controller

Can you envision yourself as a leader in the finance team, orchestrating financial harmony for Shangri-La, The Shard?

We have an amazing opportunity for a Finance Operations Controller to join the Shangri-La family, reporting to the Finance Manager. We are looking for a commercially-focused manager to lead an Accounts Payable function of two direct reports, support F&B Management with food and beverage reporting, manage the stock count procedure, shine a light on the performance of Purchasing, and provide commercial support to the wider Shangri-La business operation.

Key responsibilities include the control of aged creditor accounts to build lasting supplier relationships, provision of operational analysis to support senior management decision-making, reconciliation of inventory holdings and costs of sales reporting, and provision of expert on premise system support to Adaco users throughout the business. The Finance Ops Controller is a key leadership role in the Finance team and provides important business partnering support to the Purchasing, F&B, and wider operational teams. 

The role would suit an ambitious and motivated individual with a strong background in food and beverage cost control, a genuine interest in luxury hospitality and travel, and commitment to developing a career in core finance. The role provides full involvement in preparation of month end management accounts, balance sheet reconciliations, P&L reviews, and variance analysis, as well as supporting the Finance Manager with preparation of annual budgets, forecasting, and ad hoc projects. Study support towards a relevant accounting qualification may be provided on successful completion of the probation period.

Who are we?

We are Shangri-La, The Shard, London, the first elevated luxury hotel in the city and Western Europe’s tallest building. Our guests dine with unparalleled views across London, capturing the city’s most historic area, inclusive of Tate Modern, St. Paul’s Cathedral, and Borough Market. Our award-winning restaurants offer an incredible world of dining in the clouds. 

Does this sound like you?

• Knowledge of Adaco (essential) and SUN system (preferable)


• Previous experience in a similar role in hospitality.


• Intermediate / Advanced use of Excel


• Experience in a 4* or 5* hotel (preferable)


• Flexible & adaptable to different working conditions.


• Oral & written fluency in English.


• Excellent communication skills.


• Business acumen.


• Commitment to our values and beliefs.

In joining the Shangri-La Hotel London, we will offer you an array of exclusive benefits and lifestyle options such as but not limited to:

• Competitive and generous pension contribution scheme


• 50% discounts in our exclusive award-winning luxury Restaurants and Bars


• “CODE Hospitality membership”


• Complimentary dining whilst at work


• Complimentary dry-cleaning service for your work attire


• Annual season travel ticket loan to support you in your journey to work


• Staff rates at properties worldwide


• Exclusive discounts across London Bridge area via the “Shard Card “membership scheme


• Loyalty benefits- such as complimentary stays, monetary recognition for long service


• Investment in your personal development via our vast online Shangri-la academy courses


• Internal promotions and endless opportunities


• Unique cultural and engagement events across all teams


• Immediate enrollment onto our employee recognition platform “moments of joy”


• Financial recognition for introducing new successful team members into the hotel via our inhouse talent team

Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.