Finance Transformation Manager - SME Order to Cash

Summary  

 We’re looking for a Finance SME to play a key role in one of the most significant transformation programmes at M&S. Working within our Finance Transformation team, you’ll help shape and deliver the future Order to Cash (O2C) model as part of our SAP S/4HANA greenfield implementation. 

This is a highly visible role where you'll bring together Finance, Technology and Commercial teams to design and embed robust end-to-end processes covering everything from customer orders and revenue recognition through to billing, cash collection and reconciliation. 

Ideally, you'll be a qualified accountant with strong SAP Finance experience and a deep understanding of Order to Cash processes, financial controls, revenue accounting and reconciliation. You'll balance commercial needs, customer outcomes and financial integrity while helping to create scalable processes that support both our retail and B2B operations. 

Post the 3 year programme there will be further projects, as M&S continues to transform and drive change. There will be a variety of options including the Master Data team, the Continuous Improvement team as well as the roles in the Technology teams supporting Finance 

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. 

What you’ll do  

• Act as the Finance SME for Order to Cash, designing future-state processes across retail and B2B customer journeys. Post design, support testing, readiness, cutover and early life support, ensuring Finance data is accurate, controlled and embedded into future ways of working. 
• Define requirements covering revenue, billing, cash collection, refunds, credit management and financial controls. 
• Ensure effective integration between Finance, SAP, order management, payment and customer systems. 
• Drive process improvements that deliver strong governance, accurate reporting and an excellent customer experience. 
• Post the programme there will be further projects, as M&S continues to transform and drive change. There are a variety of options including the Order to Cash team, the Continuous Improvement team as well as the roles it the Technology teams supporting Finance.     

Who you are  

• Ideally a qualified accountant (ACA, ACCA, CIMA or equivalent). 
• Strong understanding of Order to Cash, Accounts Receivable, Credit Control, Revenue and Cash management processes. 
• Experience working on finance transformation, ERP or SAP programmes. 
• Ability to influence senior stakeholders and work effectively across cross-functional teams. 
• Strong problem-solving skills with a focus on delivering pragmatic business solutions. 

What’s in it for you?  

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. 

Here are just a few of the benefits that make working here even more rewarding: 

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation 
• Competitive holiday allowance with the option to buy more 
• Discretionary bonus schemes linked to your performance and ours  
• Strong pension and life assurance to help plan for the future 
• Tailored induction and training to support your development from day one 
• Exclusive perks and savings through our M&S Choices portal 
• Market-leading family policies, including parental, adoption and neonatal leave 
• 24/7 wellbeing support, including virtual GP access and mental health services 
• One paid volunteer day a year to support a cause that matters to you 

Everyone’s welcome  

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. 

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. 

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. 

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