Financial Customer Service Advisor

Are you looking for a role in Customer Service within Financial Services? This is a fantastic opportunity to join a team as a Financial Customer Service Advisor, helping clients manage their financial obligations effectively.

Client Details

The employer is a well-established, medium-sized organisation within the financial services industry. They are known for their commitment to providing professional, reliable, and efficient solutions to their clients.

Description

• Contact customers via telephone to discuss outstanding accounts and payment plans.
• Provide accurate information on account balances and payment schedules.
• Negotiate repayment terms in a professional and empathetic manner.
• Record all interactions and agreements in the system accurately.
• Ensure compliance with relevant regulations and company policies.
• Liaise with internal teams to resolve customer queries effectively.
• Maintain confidentiality and handle sensitive customer data responsibly.
• Contribute to team targets and individual performance goals.

Profile

A successful Financial Customer Service Advisor should have:

• Excellent communication and negotiation skills.
• A professional and empathetic approach to customer interactions.
• Ability to work under pressure and meet deadlines.
• Strong organisational skills and attention to detail.
• Basic proficiency in using computer systems and software.
• Previous experience working in a call Centre or credit control type role.

Job Offer

• Competitive salary of approximately £23,810 to £26,000 per annum.
• Company pension.
• Free on-site parking.
• Christmas savings scheme
• Death in service benefit
• Attractive bonus
• Incentive & performance rewards
• Welcoming working environment