Financial Planning Administrator

Our client is a very well established and respected firm of Independent
Financial Planners based in Doncaster, they are currently recruiting a Financial
Planning Administrator to join their team.

Key responsibilities

Client servicing and communication

•    Answer calls and emails, deal with client
queries, and record all client communications on IO in line with firm policy.

•    Prepare meeting packs ahead of client
appointments, book review meetings, and proactively chase clients for
outstanding information.

•    Issue policy documents and correspondence to
clients.

New and existing business processing

•    Submit new business applications online and on
paper in line with firm procedures, and process transfers and fund switches.

•    Liaise with product providers and other third
parties and track cases through to completion.

Documentation gathering

•    Process letters of authority and obtain plan and
fund values, illustrations, KFDs/KIIDs, ceding-scheme information and product
details for analysis.

•    Produce illustrations and comparison quotations
to defined inputs.

Records and compliance

•    Maintain accurate client records and
documentation on Intelliflo and file in chronological order.

•    Ensure all files worked on are compliant with
the firm's procedures and with FCA and Consumer Duty expectations, and report
any breach or complaint promptly.

Ongoing servicing

•    Update portfolios and valuations for annual
reviews, prepare review packs, and maintain the servicing diary and next-review
dates.

Qualifications and background

•    Essential: proven administrative
experience within a financial planning or IFA firm, and a working understanding
of the advice process and adviser workflow.

•    Desirable and typical: CII Level 3 Award
in Financial Administration (FA1 Life office administration, FA2 Pensions
administration) or the Certificate in Financial Services. There is no mandatory
qualification for the role, but study support toward CII or CISI exams is
normal and progression is encouraged.

•    Knowledge: Treating Customers Fairly and
Consumer Duty in day-to-day work, KYC and AML basics, and the firm's compliance
procedures.

Skills and attributes

•    Accuracy and strong attention to detail.

•    Organisation: able to prioritise and plan own
workload and meet service levels.

•    Able to work within defined business processes
and achieve agreed outcomes without close supervision.

•    Clear written and verbal communication, and
confidence dealing with clients by phone, email and portal.

•    Team working and a professional, client-first
manner.

Systems

Intelliflo (iO) back office; Microsoft Word, Excel and
Outlook; provider portals and e-signature tools. Exposure to illustration and
comparison tools.