Financial Services Administrator

Your new company
Hays are partnering with a local, Chartered Financial Planning firm based in Penrith, established over 20 years ago. This organisation has an excellent reputation, with the majority of their business coming from referrals and word of mouth. They are a friendly and welcoming team, based in a beautiful office. Offering excellent benefits and priding themselves on caring for their employees and candidates alike, providing a high level of quality and expertise.
Due to continued growth and expansion, an exciting opportunity has arisen for an experienced Financial Services Administrator to join their team. This is an excellent opportunity for a motivated administrator looking to further their career in wealth management, with clear progression pathways and full support towards professional qualifications.
They are located in a central and easily accessible area.

Your new role
As a Financial Administrator, you will play a key role in supporting Advisers and Paraplanners while acting as a central point of contact for client queries. You will ensure the smooth running of all administrative processes and contribute to delivering an exceptional client experience.
Key responsibilities include:

Handling inbound phone calls, enquiries, and requests from clients and providers
Managing client correspondence in both written and verbal formats
Processing new business applications across pensions, investments, and protection products
Preparing client review packs for annual and tri-annual meetings
Coordinating client meetings and managing advisers' diaries
Producing portfolio illustrations and supporting investment processes
Providing comprehensive back-office support to the wider team
Maintaining and updating accurate, compliant client records using internal systems
Ensuring all financial planning administration is completed in line with regulatory proceduresWhat you'll need to succeed

Previous experience working within a Financial Planning or Professional services organisation
Strong organisational skills with the ability to prioritise workloads effectively
Excellent communication skills and a professional, client-first approach
Analytical thinking and problem-solving ability
High attention to detail with a focus on compliance and accuracy
Confident IT skills across office systems and back-office software
A positive, flexible attitude and a strong team ethicWhat you'll get in return

Flexible salary for those with experience beyond administration
25 days holiday (increasing with length of service) plus Bank Holidays
Birthday Leave
Holiday Purchase Scheme
Enhanced Parental Leave
Life Assurance
Pension
Cycle to Work Scheme
Corporate Eyecare
Dogs welcome in the office!What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Only candidates based in UK and eligible to work in UK are allowed