Financial Services Manager

Job Description

Role, Purpose, and Scope

The Financial Service Manager (FSM I) is the de facto expert for the Billing Operations and provides the financial consulting and financial services liaison between the Customer and other client organizations to govern the overall financial relationship related communications for their customers for all non-technical enquiries raised with Client. The FSMI is responsible for the day-to-day management of billing related activities and may perform as a Primary or Secondary contact for assigned Customers.

The FSM I is Responsible for

monitoring/supporting

the resolution of all non-technical Service Requests and own the communication with the Customer on progress and conclusion. Monitor and progress debt related issues, providing credit notes where required.

Major Responsibilities

Functional Performance:

Be aware of account activities. Demonstrate good understanding of Customer's business and their service expectations and billing strategy.
Support enrollment of Customer-on-customer portal and care.
Ensure relevant Customer files and database records are regularly validated and maintained with correct information by the appropriate teams.
Provide input to quick reference cards and Global Service Plans with regards to any billing related information and processes.
Critical member of the Account team – led by the Service Manager (SM), the FSMI will be expected to support the activities of the SM with respect of the billing activities of their accounts.
Be involved in the development, implementation and maintenance of billing flows or hierarchies ensuring the Customer is installed and/or integrated to the appropriate Client Business billing platforms.
First Invoice review for new services enabled for Customers.
Serve as account team Subject Matter Expert (SME) on complex Customer contracts billing for assigned Customer base
Proactive review (where contracted) to initiate and manage credit requests and postings for Customers.
Assist in the development of policies and practices to improve department efficiency.

ADHOC:

Provide accurate, timely, and professional reports to senior management for historical analysis, account status, and forecasting purposes.
Provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested.
Participate in business meetings and general inputs in day-to-day improvements

Education & Skills Requirements: Minimum

Bachelor's degree or equivalent in related field
Power Point, Excel, Outlook, Word, Teams

Work Location : 1 Hour Radius from Birmingham (Hybrid)

Candidate Background: Skills, Knowledge, and Abilities:

Customer facing experience
Microsoft Office, Ticketing system, billing system
Excellent written & verbal communication and interpersonal skills
Ability to interpret Customers’ problems, putting together action plan and drive/implement solutions
Team Working Skills
Previous experience (2-4 years) within a Sales/Customer

Service/Relationship

Management
Knowledge of network OPS
Experience in Relationship Management
At least 2 years relevant experience in a similar role
Telecommunications

knowledge/experience

Competencies/Skills

Communication Skills
Creativity and innovation
Business Planning and Resource Management
Financial & Budgeting Management