Financial Services, Operational Resilience Associate Director

POSITION: Financial Services – Operational Resilience & Risk Associate Director  

REPORTS TO: Managing Director  

LOCATION: London 

You Belong Here  

The Protiviti Career provides opportunity to learn, inspire, and advance within a collaborative and inclusive culture.  We hire curious individuals for whom learning is a passion. We lean into our mission: We Care. We Collaborate. We Deliver.  
At every level, we champion leaders who live our values of integrity, inclusion, innovation, and commitment to success. Imagining our work as a journey, we believe integrity guides our way, inclusion moves us forward together, innovation creates new destinations, and our commitment to success empowers us to deliver on our vision to be the most trusted global consulting firm.  

Where We Need You:   

The Associate Director role plays a key role in the continual development of our existing relationships with clients and in developing new accounts to expand the operational resilience and risk practice. Associate Directors are expected to demonstrate a strong understanding of the operational resilience domain and maintain and develop business relationships to expand the client portfolio. Associate Directors are responsible for the success of all client-related work within their portfolio and manage the success of these engagements and must be able to clearly articulate the value drivers of our business.    

For this role we require someone with strong capability in the build, implementation and/or assurance of operational resilience frameworks to meet global regulatory requirements and business objectives, including Digital Operational Resilience Act (DORA) and the UK operational resilience regime. 

What You Can Expect:  

• Responsible for identifying growth opportunities and driving business growth for engagements across the focus areas in operational resilience and risk. 

• Leading business development activities such as identifying, building and actively managing business relationships to achieve robust and sustainable growth. 

• Working closely with our business development team in a technical capacity to develop proposals and respond to client requirements. 

• Assume the lead role in the execution of operational resilience and/or risk engagements. 

• Managing individuals within the delivery team – both Protiviti and client resources – to ensure the successful delivery of our engagements. 

• Working closely with the client teams to ensure that their needs are understood, and their stated requirements are met through the delivery of the engagement. 

• Contributing to the internal fabric of Protiviti by ensuring that thought leadership, best practices and other materials are developed; understanding global/regional initiatives being driven by other Protiviti offices; and developing relevant use cases and sales propositions that can be used to help other clients. 

• Assist with the development of engagement methodology and procedures some of which will be generic and others more specific, including aspects of regulatory requirements and supervision, operational risk frameworks and assessments, governance issues including enterprise risk management and subject matter internal audit reviews. 

• Liaise with other offices globally to leverage existing contacts and provide a considered and consistent approach to the market. 

• Participate in recruiting efforts to support Protiviti business objectives. 

• Enhance technical and operational knowledge through coaching from team and industry specific training/ seminars/ forums. Ensure this knowledge is shared with team members. 

• Follow Quality Risk Management standards and mitigate high-risk engagement issues to ensure client satisfaction 

• Set a climate for high performance and encourage collaboration across Solutions and Globally to ensure effective execution. 

• Understand existing perspectives and challenge current thinking by encouraging innovation on all engagements. 

Do Your Talents Include the Following?    

• Demonstrated ability to lead, manage and develop teams and deliver operational resilience and risk engagements to a range of clients across the financial services sector. 

• Demonstrated ability in business development and managing a portfolio of clients. Ability to play a lead role in developing content to support the business development efforts across the focus areas in operational resilience and risk. 

• Experience in creation and contribution towards proposals and bid materials. 

• Strong demonstrated capability in the build, implementation and/or assurance of operational resilience frameworks to meet global regulatory requirements and business objectives, including Digital Operational Resilience Act (DORA) and the UK operational resilience regime. 

• Experience in third party risk management would also be an advantage. 

• Experience developing risk-based frameworks, policies, procedures and checklists that promote best practice above minimum regulatory standards and ability to lead regulatory impact assessments. 

• Contributed to the design and implementation of target operating models for an effective Compliance function or regulation-impacted process. 

• Strong track record of employee development through mentoring, creating development opportunities, providing regular constructive feedback, and initiating and conducting training. 

• Independent self-starter with capability to operate autonomously when needed. 

• Recognised knowledge and experience of one or more segments of the Financial Services Market. 

Our Workplace and Employment Process 

Protiviti practices a hybrid wording model, which is a combination of working a minimum of two days in the office. The ratio of remote to in-person requirements varies by client, project, team, and other business factors. It can sometimes mean more of a full-time presence at our Client. This model creates meaningful experiences for our people and our Clients while offering a flexible environment. Our people work both in-person in local Protiviti offices and on Client sites, which can include local, or UK wide travel based on our projects and client requests and commitments.     

Renumeration and Benefits  

Starting salaries are competitive and are based on a full-time equivalent schedule. Placement in the salary range is dependent upon experience, skills and geographic work location. 

Employees are eligible for medical and dental insurance cover, life assurance, pension scheme and receive up to 25 days holiday per calendar year. Protiviti also allows employees to purchase up to 10 paid holidays each calendar year, and we have additional benefits as part of the Robert Half Enterprise. 

As part of Protiviti’s employment process, any offer of employment is contingent upon successful completion of a background check. Protiviti is an Equal Opportunity Employer. We are committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable adjustment in order to search for a job opening or to apply for a position, please contact us by sending an email to [email protected].