Fire and security supervisor

Key Purpose of the Job

Area Engineering Supervisor to assist the Regional Manager in delivering performance, motivation and excellent customer service to Kings customers. Providing a field-based link between the Service department(office) and security Engineers, including Fire.

Key Job Responsibilities

• Support the REM and Installation Manager (IM - where requested) in all aspects of the business.
  


• Assist schedulers with Engineer skill matrix to maximise SLA & KPI performance.
  


• Assist the teams in case of sickness, leave or resource problems.
  


• Attend operational meetings with or in place of REM.
  


• Assist with field-based Engineers Performance Appraisals
  


• Monitor poor performance and develop improvement plans locally, assist with improvement of Engineer performance by application of company procedures where necessary.
  


• Support Engineers technically and assist with problematic sites to resolve any issues.
  


• Assist the REM and/or IM with project planning/implementation.
  


• Rota management of call out to provide each region with full cover.
  


• Carry out Security Engineer & Technical audits, meter calibration & ladder inspections in line with the company planner to ensure 100% compliance.
  


• Carry out Subcontractor audits, ensuring performance is in line with standards and KST requirements in terms of quality and 100% compliance. Provide detailed reports and feedback on Sub-Contractor installations.
  


• Carry out fleet audits and stock take of team vehicles in line with company procedures.
  


• Field based management for any complaints and attend site/customer meetings where required.
  


• Assist with timesheet submission before the agreed deadline for approval.
  


• Assisting the REM with Engineer timekeeping and monitored via company tools/applications.
  


• Support the REM & IM in all aspects of service and installation delivery.
  


• Assist to recruit, motivate, manage and retain a highly skilled Fire and Security Engineering resource within their area.
  

Requirements

Essential requirements for the job

• Customer focused.
  


• Excellent people skills
  


• PC Literate
  


• Team player
  


• Strong interpersonal and communication skills
  


• Self-motivated and confident
  


• Ability to prioritise workloads
  


• Exceed all tasks given
  


• Be an ambassador for Kings at all times, displaying quality and excellence in all dealings with external and internal customers and suppliers
  


• Ability to work within a continually changing environment
  


• Basic Fire Systems knowledge
  

Benefits

Benefits

• Performance Related Bonus - opportunity to earn up to additional £2,000 yearly (paid quarterly)
  


• High OTE available
  


• Paid Travel time after 30 minutes
  


• Paid Overtime at premium rate
  


• Standby allowance for on call
  


• Full Remote Technical Support
  


• Company Car with private use option
  


• Life Insurance
  


• Company Health Care Plan
  


• 25 days holiday + 8 bank holidays
  


• Day back in lieu when bank holiday worked
  


• Immediate start available
  


• Career development opportunities
  


• Referral Scheme
  


• Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on real savings for everyday needs
  


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