First Line Engineer

1st Line Support Engineer

MSP - Central London

Up to £30,000

Are you a confident 1st Line Engineer with experience in a Managed Service Provider (MSP) environment? Do you thrive on delivering excellent customer service and want to be part of a company that truly supports your growth?

We’re working with a leading MSP based in Central London that’s looking for a proactive and ambitious 1st Line Support Engineer to join their support team.

Key Responsibilities:

• MSP background essential - you're used to a fast-paced, client-focused environment
• Strong experience with Microsoft Office 365 (Outlook, Teams, SharePoint, OneDrive)
• Familiarity with ticketing tools like ConnectWise or similar RMM/PSA platforms
• A can-do attitude with a passion for IT support and customer service
• Excellent troubleshooting and communication skills

Key Requirements:

• MSP - Experience 1 year
• Microsoft 365 Suite
• Windows 10/11, Active Directory
• ConnectWise (or similar service desk tool)
• Networking fundamentals (DNS, DHCP, VPNs - basic level)
• Excellent customer service skills
• Proactive and can do attitude
• Real team player qualities

If you're ready to take on a new challenge and have what my client is looking for please apply for immediate consideration.