First Line Manager - Walsall

Reporting to the Warehouse Manager & Supply Chain & Operations Director, the FLM is a role model for operational excellence and team engagement, and specifically this role will be about driving improvements across targeted areas of the operation to deliver lasting change.

It will require deep diving into golden path processes to understand the "to-be" and converting the "as-is" to this. This role will sit outside of the current day to day operation and is specifically being recruited to drive improvement and change to make the operation world class.

Key Tasks

Safety and Compliance:

Champion a safety-first culture, ensuring all team members adhere to health and safety policies and procedures
Conduct regular safety audits, risk assessments, and toolbox talks or equivalent
Investigate incidents and near misses, implementing corrective actions and preventative measures
Ensure compliance with legal and company standards (e.g., manual handling, PPE, equipment use)People Management:

Lead, coach, and develop a team of warehouse operatives to achieve individual and team goals
Manage daily team briefings, shift handovers, and communication of operational priorities
Monitor attendance, timekeeping, and conduct, escalating issues as appropriate
Support recruitment, onboarding, and training of new team members
Foster a positive working environment that promotes teamwork, respect, and inclusionOperational Excellence:

Oversee the execution of warehouse tasks including goods-in, picking, packing, despatch, admin process and inventory control
Manage deployment of resources, space, and equipment to meet operational demands
Identify continuous improvement initiatives to streamline processes and reduce waste
Support change management activities and adoption of new systems or procedures
Monitor and report on key performance indicators (KPIs) such as productivity, accuracy, throughput, and service levels
Use data to identify trends, root causes of issues, and support opportunities for improvement
Drive accountability for performance within the team, recognising achievements and addressing under performance
Collaborate with other departments (e.g., planning, transport, customer service) to ensure
end-to-end efficiencyWho we are looking for:

Essential:

Proven experience in a warehouse or logistics environment, ideally in a supervisory or team leader role
Strong understanding of warehouse operations and safety standards
Excellent communication and interpersonal skills
Ability to lead by example and motivate others
Comfortable using warehouse management systems (WMS) and performance dashboards
Problem-solving mindset with a focus on continuous improvementDesirable:

Experience with Lean or Continuous Improvement methodologies
Experience in Microsoft Dynamics 365
Experience in an industrial fastenings or manufacturing environment

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
Only candidates based in UK and eligible to work in UK are allowed