First Line Support

1st Line Support Technician — Onsite | Alderley Edge

Why Join Us?

• Join a growing technology solutions provider working across IT, AV, and cloud infrastructure.
• Be part of a collaborative, in-house support team with ongoing mentoring and career development.
• Gain exposure to a wide range of technologies from day one.
• Work from a modern, purpose-built office designed for innovation and client delivery.
• Help support long-standing clients across professional sectors with a reputation for excellent service.

Key Role Responsibilities

• Deliver responsive, first-line support via phone, email, and in-person queries.
• Log, triage, and escalate technical issues using internal support systems.
• Provide hands-on assistance with equipment setup, troubleshooting, and maintenance.
• Assist with system installations, including printers, phones, AV, and access devices.
• Keep clear records and contribute to support documentation and guides.

Key Attributes Required

• Experience in a helpdesk or technical support role (1st line or similar).
• Clear communication and a helpful, customer-focused attitude.
• Basic technical troubleshooting across hardware and software environments.
• Willingness to learn and develop skills across multiple technology platforms.
• Reliable, proactive, and detail-oriented.