First Line Support

Company : Nigel Wright Group

Job Description - First Line Support

About the Role:
A well-established recruitment business with a strong international presence, delivering tailored solutions to leading global brands. Known for its collaborative culture, market expertise, and commitment to excellence, the company continues to grow and innovate across its UK and European offices.

As an IT Support Technician, you’ll be the first point of contact for technical issues, helping ensure smooth operations across the organisation. You’ll support users, maintain IT infrastructure, and contribute to documentation and long-term solutions.

Key Responsibilities:

Provide first-line support via phone, remote tools, and in-person.
Log, manage, and escalate service desk tickets.
Install and configure hardware, software, and peripherals.
Maintain accurate asset records and documentation.
Identify recurring issues and assist in developing solutions.
Create and update user-friendly guides and documentation.

Person Specification:

Positive attitude and enthusiasm for technology.
Strong communication skills and a customer-focused approach.
Excellent problem-solving and attention to detail.
Willingness to learn and take initiative.
Ability to work independently and collaboratively.

Desirable Skills & Experience

Experience with cloud platforms (e.g., Microsoft 365, Azure).
Familiarity with ITIL practices or service desk tools.
Previous experience in a fast-paced support environment.

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First Line Support

Job Description - First Line Support

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