First Response Advisor

We are working with a company who are looking for a First Response Advisor to join their team in Newcastle.

Salary of £22,000 per year, working Monday to Friday, 11am - 7pm, with a 1-hour unpaid lunch.

This role involves being the first point of contact for clients meaning the ideal candidate will have client or customer service experience.

We encourage applicants with a legal qualification to apply, as this would be advantageous for the role and may lead to the opportunity of progressing to a legal training contract for the right candidate.

Role & Responsibilities:

The successful candidate will be required to:

• Answer a high volume of calls and maintain a rapid response rate.
• Where required, make outbound calls to potential clients to advocate company services and obtain more information in respect of their compensation claims.
• Log information on all calls and maintain detailed and accurate records.
• Establish and maintain effective working relationships with co-workers, supervisors and the general public.
• Perform all duties in an efficient, professional and courteous manner, ensuring strict confidentiality and compliance is maintained.
• Maintain regular consistent and professional attendance and punctuality.

A bit about you:

• Exceptional communication skills in English, both written and verbally.
• IT literate in Microsoft Office.
• An understanding of the importance of client care and maintaining good client relations.
• Organisational skills and ability to prioritise.

If you are interested in this First Response Advisor role, click 'apply now’ and a member of our team will be in touch!

NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.