Fixed Costs Team Leader - Cardiff Based

Job Title: Team Leader (Fixed Costs)

Responsible to: Operations Manager

Level: Team Leader

Job Summary

The Team Leader will provide supervision and technical guidance as well as overall leadership to a team of colleagues working in a fixed costs environment. Caseloads are predominantly RTA and range in value from £5k up to £100k.

You will provide end to end technical support and coaching on cases, be responsible for the adherence to our robust supervision framework as well as be accountable for delivery of your teams’ objectives and KPIs.

The role holder will require a sound technical knowledge of personal injury (RTA) work around fixed cost cases, as well as experience of supporting and developing team members through effective coaching and mentoring.

This role is part of the Fixed Costs Leadership Team that helps deliver growth, engagement excellent customer service and performance.

Key Accountabilities

· Be an ambassador for Minster Law. A role model, bringing to life our core purpose and values through inspirational leadership and technical expertise.

· Act as a technical referral point for your team members, providing guidance on issues relating to the effective management of their cases, both litigated and non-litigated in order to ensure the best customer outcome in a cost-effective way.

· Protect client caseloads of your team through effective governance of milestones being achieved accurately and on time.

· Identify and implement litigation tactics to improve customer outcomes and maximise income generation.

· Where appropriate, ensure that complex cases are identified and highlighted in line with internal procedures for progression to the Multi Track Team.

· Optimise supervision across the team ensuring consistent application of standards, process, and working practice.

· Conduct file reviews and other technical supervision required under internal management controls.

· To support the Leadership Team in ensuring effective governance controls and measurements are in place to track and report progress.

· Provide effective coaching and feedback to team members, highlighting any issues identified to improve the quality of client outcomes.

· Support performance improvement of team members through creating and maintaining smart support plans.

· Be comfortable leading and developing a diverse team of newly tenured colleagues as well as experienced senior file handlers.

· Work with the Leadership Team to create a culture of continuous improvement and high levels of staff engagement and contribute to the overall operational plan.

· To understand the Minster Law cost process and provide technical support to fee-earners.

· Identify process issues and work with relevant stakeholders to resolve these.

· Identify training needs and skills gaps across the team.

· Work with the Leadership Team and support functions such as Learning and Development to organise training for colleagues.

· Working closely with the Leadership Team to ensure that both team and fee earner development is appropriately progressed, and business change is fully embedded.

· To undertake any other tasks as deemed relevant and reasonable by the business.

· Where appropriate have case ownership alongside the above accountabilities and handle matters in accordance with Team KPIs.

Person Profile

An experienced people leader that thrives on creating a high performing, motivated and engaged team

· Credibility to operate and influence with stakeholders of all levels.

· Act with drive, pace and passion with the ability to work in a fast-moving environment.

· Ability to lead with integrity, be respectful of all colleague opinions.

· Ability to motivate your team with an ability to put others at ease and build trust & confidence through self-awareness and a high degree of emotional intelligence.

· Takes personal ownership, leads by example and works collaboratively across functions with a one business mindset.

· Good interpersonal / communication skills both written & verbal with self-awareness of your own impact on others & an ability to consider appropriate forums for communications.

· A natural organiser able to set clear expectations of what good looks like and how it is measured.

· Demonstrate consideration of our company values in day to day decision making.

· Ability to follow Company process / guidelines & make appropriate decisions.

· Be a cultural ambassador by displaying our values and behaviours in every aspect of the work they do.

· Ambassador for change, prepare and equip colleagues for change through engagement, communication and seamless implementation.

Essential

· A qualified Solicitor or Fellow of CILEx with Higher Practice Rights

· Proven track record of settling claims valued between £5k - £50k.

· Sound knowledge RTA.

· Experience of managing HR and People processes against policy.

· Managing performance & productivity, ideally in a professional services environment.

· IT skills – including Microsoft Word; Microsoft Teams; PowerPoint & Excel.

· Experience of conducting 1-2-1’s / personal development plans / performance reviews.

· Experienced in the use and interpretation of MI and data.

· Willing to explore new technologies to support business development & able to support teams though change.

Key Performance Indicators

Your KPIs and Objectives will be discussed and agreed with you on a one-to-one basis. You will have regular one-to-one meetings with your line manager to review your performance against these objectives and identify any areas for development and/or required support.

Personal Development

There is the opportunity for high performing individuals to move into different departments across the business to expand their knowledge and experience, and develop a career within Minster Law.

Equal Opportunities

Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone.

We’re an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status. You can read our commitment to equality and diversity on the Minster Law site.