Fleet Administrator

Administrator

Location: Solihull

Salary: £27,675.00

Full Time, Permanent (37.5 Hours per week)
Band 7

Here at Serco, we’re looking for a reliable, detail-focused Administrator to join our Fleet team and provide essential administrative support to a busy, operationally critical function based in Solihull.

This is a hands-on, office-based role where accuracy, organisation, and strong customer service really matter. You’ll support day-to-day fleet administration, maintain and update fleet systems, liaise with internal colleagues and external suppliers, and ensure data is captured correctly to support reporting and compliance.

Reporting to the Fleet Administration Office Manager, you’ll work as part of a close-knit admin team supporting a wider fleet function. This is a great opportunity for an experienced administrator who enjoys a structured environment, takes pride in getting the details right, and wants a stable, full-time role within a well-established organisation.

As part of this you’ll:

• Provide day to day support to the Fleet team, ensuring requests from colleagues and suppliers are handled efficiently and professionally


• Maintain accurate and up-to-date records within the Fleet Management System to support reporting, compliance, and decision-making.


• Manage data imports and exports, checking for accuracy, completeness, and resolving discrepancies where needed.


• Liaise confidently with external fleet suppliers, navigating their systems and following up to correct errors or missing information.


• Communicate clearly with drivers, managers, and internal stakeholders, handling queries, resolving issues, and escalating where appropriate.


• Support the production of reports and information for Fleet leadership, contributing to wider business updates and briefings.


• Ensure all data handling complies with GDPR requirements and follow established processes for reporting any breaches or anomalies.


• Contribute to continuous improvement by identifying opportunities to streamline admin processes and improve how the team works day to day.

What you’ll need to do the role:

• Proven experience in an administrative or business support role, ideally within a busy, operational environment.


• Confidence managing multiple tasks and systems at the same time, with a strong eye for detail and accuracy.


• Basic to intermediate Excel skills and general familiarity with Microsoft Office (Word, Excel, Access).


• Strong written and verbal communication skills, with the ability to deal professionally with colleagues, drivers, and external suppliers.


• A self-sufficient and well-organised approach to time management in a fully office-based setting.


• Willingness to learn new systems and processes, including fleet-specific tools and supplier platforms.


• An understanding of the importance of data protection and confidentiality, with the discipline to follow GDPR-compliant processes.

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)


• Pension – 6%


• Employee Assistance Programme


• A company passionate about diversity and inclusion


• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.


• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.


• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.


• A safe and supportive culture.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.