Fleet Assistant

Attention HGV fleet professionals! If you're looking for an opportunity to join a dynamic team within a company that's on an incredible journey , recently awarded 'Large Business of the Year' at the Yorkshire Post's 2022 Excellence in Business Awards? Then you're in the right place!

Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.
We're Zenith, the UK's leading independent leasing, fleet management, and vehicle outsourcing business, and we're excited to offer opportunities for Fleet Assistants to join our growing HGV division.
Picture yourself in our modern Kirkstall Forge head office, conveniently located 6 minutes from Leeds city centre, where you're not just doing a job – you're building a career. You'll become a key part of our team, taking ownership of significant client accounts, ensuring every vehicle defect is efficiently managed through our network of supplier garages. Your diligence and expertise are key in ensuring vehicle/trailer downtime is minimised whilst maintaining the integrity of our services. Put simply, your role is all about building relationships with our supplier garages, overseeing the details vehicle repairs, from cost and timeline management to ensuring our clients are always in the loop.
We're offering a competitive salary package of £25,126 along with a range of fantastic perks. From private healthcare post probation to a £1,400 annual bonus, first-class onsite facilities, and free car parking, we've got you covered. Join our supportive, positive, and values-driven team and thrive in a modern working environment with a great company culture!
To succeed in this role, it is essential that you have LCV and HGV mechanical/industry experience. You will be someone who can self-manage and who thrives under pressure, exceptional teamwork abilities, and a commitment to delivering exceptional customer service. You need to have strong communication skills, a keen eye for detail, and proficiency in IT, especially Excel, and excellent organisational skills.
Shift patterns to be agreed between the hours of 7am and 7pm.
So, what will you be doing?
Ensure that all defects are promptly identified and assigned to the appropriate supplier
Tracking the progress of repairs, from the initial estimate to the final resolution, ensuring transparency and continuous communication with our valued customers
Handle incoming calls from both customers and suppliers. Whether it's to log a new job, provide updates on ongoing work, or receive job repair updates, you will manage interactions while keeping our database and customers informed.
Understand each customer's unique service contract and operational needs, navigate and respond swiftly within agreed guidelines.
Documentation of all relevant details by updating job notes in our system.
support our breakdown team in managing roadside assistance or on-site emergency defects
Handle, manage, and resolve any issues arising from customers, suppliers
The good stuff…benefits!
Salary £25,126
Company Bonus on top of salary
Agile working / Hybrid working after successful probation period.
24 days holiday, which increases with length of employment
Your birthday off!
A great pension contribution by Zenith (6.25%)
Private Medical Insurance as standard
Life Cover
Access to our own Zenith GP – on site and virtual for self and immediate family
Massages on site
Zenith AA breakdown cover
Excellent referral scheme if you recommend a friend to us
Sports and Social club - Company/Team activities
Free parking
Onsite bistro
Equality, Diversity & Inclusion networks
Perks at Work – save money on everyday essentials with access to shopping discounts
Flexible Benefits include
Buy / Sell Holidays
Critical Illness cover
Dental Cover
Cash Plan
Cycle to Work Scheme
Tech scheme
Season ticket loans
So, if you have HGV fleet experience and want to be part of a great team, in a busy, profitable, growing company, then we can't wait to hear from you!
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
#zenspot