Fleet Coordinator (12 months contract)

KEY
RESPONSIBILITIES

• Support the Fleet Control Manager and Duty
  Fleet Controllers in directing, optimizing and coordinating the day -to -day
  activities of the fleet, focusing on service delivery and enhancing the
  customers experience
  
• Provide real time information to passengers in
  all instances, including, but not limited to, service disruption messages
  on social media and to other stakeholders
  
• Ensure all vessels are adequately staffed day
  to day, in line with operational requirements and Liaise with the Business
  Scheduling Executive to ensure correct crewing as required
  
• Responsible for cross -checking daily running
  orders against crew roster, shift inputs, ensuring scheduled crews are
  trained to work on their assigned boats
  

o

Requirements

RResponsible
for responding to all charter booking enquiries from the Sales team, they are
delivered according to the charter sheets in the most cost efficient way as
appropriate, maintaining accurate records.

o   Advise Pier staff of passenger volumes if required.

o   Support with cancellations: rolling out the craft
cancellations and passenger information as required using real time information
systems, along with information to all in house departments.

o   Ensure the fleet operations department is adhering
to the WTD and all regulatory requirements.

o   Ensure sickness and absence within the Fleet
Operations team is appropriately entered into the scheduling system, and return
to work forms are filled, and shared with relevant stakeholders

o   Responsible
for recording last minute shift changes or overtime on the scheduling system,
to prevent any discrepancies in crew contractual hours or pay and track
departmental recharge costs