Fleet Support Technician (Decision Support Technician)

Job title: Fleet Support Technician (Decision Support Technician)
Job Type: 12-Month Fixed Term Contract
Location: Newcastle upon Tyne (NE3)
Pay: £32,000 Basic Salary + 20% Shift Allowance (£38,400 Equivalent Earnings)
Hours/Shift Pattern: 3 x 12-Hour Shifts | 24/7 Rotating Pattern

We're looking for a technically minded individual to join a busy operations and engineering team supporting a modern passenger rail fleet.

This is an excellent opportunity for someone who enjoys fault finding, problem solving, and making decisions in a fast-paced environment. Working primarily from a control room setting, you'll play a key role in responding to in-service faults, supporting operational teams, and helping keep services running safely and reliably.

The Role
You'll act as a central point of contact when faults occur, working closely with drivers, controllers, and maintenance teams to assess issues and coordinate the appropriate response.

Key Responsibilities
* Respond to train faults and service disruptions
* Provide technical support and fault diagnosis
* Coordinate with operational and maintenance teams
* Log and analyse faults using maintenance systems
* Support fleet reliability and performance improvements
* Produce reports and maintain accurate records
* Ensure safety, quality, and compliance standards are met

About You
* Experience in an engineering, maintenance, technical support, or operational environment
* Strong fault-finding and troubleshooting skills
* Good understanding of electrical, mechanical, or vehicle systems
* Comfortable communicating with a range of stakeholders
* Able to make decisions and remain calm under pressure
* NVQ Level 3 or equivalent engineering qualification desirable

Apply Now
Interested in this position? please click "apply now"

We try to respond to all applicants, but sometimes this is not possible due to high volumes of applications; if you have not heard from us within 14 days, regrettably it means you have been unsuccessful on this occasion.

Please note that applicants must have the right to work in the UK. We cannot provide VISA sponsorship.

This vacancy is being advertised by Rullion Ltd acting as an employment business
Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.
We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants
Only candidates based in UK and eligible to work in UK are allowed