Flights Ticketing Manager

We have a fabulous opportunity for an experienced Ticketing Manager from a Tour Operator background to join an established, successful Birmingham based Travel Company. You will be responsible for the daily operations of the Fares & Ticketing department, ensuring the team complete all processes and tasks within the deadlines required. You will be GDS (ideally Amadeus & Galileo) expert with experience of managing a small team. Starting salary is up to dependent on experience. Hours of work are between Mon - Fri 9am - 6pm (some out of hours cover). Office based role in Birmingham, Peterborough of London

JOB DESCRIPTION

Oversee the day-to-day operation of the ticketing department, ensuring accuracy, efficiency, and service standards are maintained.
Manage all ticketing queues, including schedule changes, web, native, general, and re-issues, ensuring tickets are issued within deadlines.
Monitor automated ticketing processes and resolve ticket match failures to maintain workflow accuracy.
Manage schedule changes, advising agents and customers, actioning amendments, and updating back-office systems accordingly.
Coordinate booking amendments arising from airline schedule changes, including flights, hotels, and transfers where required.
Monitor fare, fuel, and tax increases, ensuring agents and clients are informed and deadlines met.
Support BSP ticket audits, airline refunds, E-tracker processing, and investigate/dispute ADMs where necessary.
Liaise with reservations teams, online partners, and scripting providers on fare queries, fare loading, and GDS updates (Amadeus/Galileo).
Monitor TINS reports and resolve discrepancies to ensure ticketing accuracy.
Support crisis management by escalating airline disruptions and ensuring contingency procedures are followed.
Provide out-of-hours support on a rota basis and cover operational requirements as needed.

EXPERIENCE REQUIRED

Solid experience of hands on managing an ticketing team for a Tour Operator is essential
Experience of ticketing and reissuing for multiple airlines
Solid experience of native GDS Amadeus and/or GDS Galileo
Full Rights to Work in the UK

THE PACKAGE

Starting salary is dependent on experience and location. This is a forward thinking company, well established, but still expanding, so great long term career prospects available.

INTERESTED?

Please follow the instructions to apply attaching your CV. This vacancy is being managed by Harrison. I can be contacted on (phone number removed) or Harrison Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! Unfortunately if you are unsuccessful, due to our volume of applications, we are unable to reply to everyone individually
Only candidates based in UK and eligible to work in UK are allowed