Floor Manager

About us
Part of London + Regional Hotels,

The Lensbury Resort

is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
The Role
Our Floor Manager will be responsible for the management of all aspects and functions of the Restaurant operation in accordance with The Lensburys brand standards. You will oversee all aspects of the Restaurant operation to ensure quality of service and standards and compliance with all statutory requirements.
What's in it for you?
Up to £30k per annum plus Service Charge
Free meal on duty and free hot and cold drinks in staff restaurant
Use of some of our leisure facilities, including gym swimming pool
Free access to Hospitality Rewards - an online benefits portal offering lots of discounts
Free access to our Employee Assistance Programme (24/7 personal support service) for you AND your family
Fully funded Apprenticeship opportunities
Excellent training and development opportunities
Staff Recognition Scheme and Awards
Regular Staff Socials
Key Responsibilities
Ensure standards are maintained to run a smooth and safe operation daily
Support the Assistant Restaruant Manager and F&B Services Manager in managing the overall Restaurant budget
Direct day-to-day staffing requirements, planning and assigning work
Provide mentoring, coaching and regular feedback to improve team member performance
Support with performance reviews; assessing employee performance
Ensure the team remain motivated through recognition, reward, training and development
Recommend or initiate any HR related actions where needed
Analyse guest insights to identify and meet customer expectations
Take ownership of resolving guest problems, and action plan to improve guest experience and service quality
Drive social media responses to build a positive profile e.g. on TripAdvisor, Booking.com
Implement and control effective daily purchasing and ordering activities to optimise service and profit performance
Oversee the monthly inventory for all the wines and beverages conducted in collaboration with the Finance department
Make sure all food and beverage equipment is operational and regularly cleaned
Assist in initiating and implementing marketing programmes
Adhere to company H&S policy, completing all required training
Maintain H&S audit and complete all actions required
Make sure all restaurant facilities are clean and properly stocked to anticipated business volume.
Notify Facilities of any maintenance or repair needs
What were looking for:
To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:
Previous hotel experience in similar role is advantageous
An absolute commitment to delivering high levels of customer service
Lead by example and be flexible and adaptable
Have an excellent eye for detail
Have excellent knowledge of Excel, PowerPoint, Word and Outlook
Be highly organized with an efficient approach. At all times you will be expected to provide excellent hospitality to both internal and external guests
The Lensbury Club

Londons Riverside Resort
The Lensburys exclusive leisure club, hotel and conference centre sits in extensive grounds on the banks of the Thames in Teddington, south west London.
Our members can take care of their wellness by working out in the Lockside gym and studios, playing tennis or pickleball on our courts, boating on the river

launched from our specialist Watersports Centre, or relaxing in our extensive grounds. After catching up on emails in our co-working spaces, they can recharge with a coffee and light snack from our deli or something more substantial in our Club House restaurant.
Visitors to the area can enjoy an overnight stay in one of the elegant hotel bedrooms, with access to The Lensburys facilities, enhanced by the location and beautiful surroundings.
For business, The Lensbury provides a captivating backdrop away from the hustle and bustle of central London. Its an ideal setting for a whole host of business events, from meetings and conferences to team building and company away-days.

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