FM Helpdesk Coordinator

FM Helpdesk Coordinator in Ormskirk (L39), L39 | Hays Find a job Post a job Sign up Tired of searching? Let’s find you the right jobs faster Get Started Search These jobs were popular with other job seekers Office Manager Talent Finder Britonwood Trading Estate, Liverpool (L33) £30,000 per annum 3 weeks ago Engineering Administrator Hays Liverpool (L1), L1 £15.5 - £16.0 per annum + £15.00.ph - £16.00.ph 6 days ago On-site Coordinator Proman Dog & Gun, Liverpool (L11), L11 0JA £14 per hour 1 month ago Kitchen and Bathroom Design Consultant Zachary Daniels Southport (PR8), PR8 £25000 - £35000 per annum + Benefits 2 days ago Restaurant General Manager KFC UK Warrington (WA1), WA1 £38000.0 - £42000.0 / Year 20 hours ago NEW Sales Administrator MSrec Ltd Burscough, Ormskirk (L40) From £25,000 to £26,000 per annum Pension + Company Benefits 6 days ago Customer Service Administrator Hireful Burscough, Ormskirk (L40) Up to £26,000 1 week ago Fixed Costs Negotiator Bond Turner Liverpool, Merseyside Unspecified 5 days ago Customer Service / Wholesale - Danish Speaking Advancing People Limited Nottingham (NG1), NG1 Up to £26000 per annum 1 day ago Medical Receptionist / Care Navigator Aspire Recruitment Liverpool (L12), L12 £25127 per annum 3 weeks ago FM Helpdesk Coordinator Hays Ormskirk (L39), L39 Temporary Contract; On-site Published: 1 day ago £12.84 - £13.69 per hour Apply Save FM Helpdesk Coordinator Hays Apply Join a large and award-winning Facilities Management team supporting a busy university campus environment. Responsible for delivering services across a substantial estate, the FM team plays a key role in providing safe, compliant and welcoming facilities for thousands of students, staff and visitors. Your new role As FM Helpdesk Coordinator, you will be the first point of contact for all estates and maintenance enquiries, supporting the day-to-day operation of the Estates Helpdesk. You will coordinate maintenance activities, manage CAFM systems, liaise with contractors and stakeholders, and provide essential administrative support to the wider Estates Management team. This is a varied role combining facilities helpdesk coordination, customer service, CAFM administration, contractor management and operational support within a fast-paced environment. Key responsibilities: Act as the first point of contact for maintenance requests via telephone, email and in person. Raise, allocate and prioritise reactive maintenance jobs through the CAFM system. Support contractor onboarding, access requests, ID badges and key allocation. Monitor CAFM dashboards and reports ensuring SLA compliance. Coordinate workloads and diary management for maintenance operatives. Raise purchase orders and maintain accurate maintenance records. Support communication of planned maintenance activities to stakeholders. Respond to customer queries and resolve issues at first point of contact where possible. Liaise with departments, staff, contractors and external suppliers. Produce reports and maintain asset, space and maintenance data. Support annual leave management and resource planning within the maintenance team. Arrange meetings, prepare agendas, record minutes and track actions. Maintain departmental procedures, documentation and administrative processes. Support projects and service improvement initiatives across the Estates function. Ensure accurate document control and data storage procedures are followed. Provide training and guidance to new administrators where required. What you'll need to succeed: Previous experience within a Facilities Management, Estates, Helpdesk, Property or administrative environment. Proven customer service experience with the ability to manage enquiries professionally. Experience using Microsoft Office, including Outlook, Word and Excel. Strong organisational skills and the ability to manage multiple priorities. Excellent written and verbal communication skills. Experience inputting, maintaining and analysing data accurately. Ability to work calmly under pressure and meet deadlines. Strong attention to detail and problem-solving skills. Ability to work collaboratively as part of a team. Experience using CAFM systems would be advantageous. Knowledge of maintenance operations or contractor management would be beneficial. GCSE Maths and English (or equivalent). What you'll get in return Opportunity to work within a large and diverse estate environment. Varied role combining helpdesk, CAFM, administration and facilities coordination. Exposure to estates, maintenance and contractor management activities. Ongoing learning and development opportunities. Supportive team culture with opportunities for career progression. Hours: Monday to Friday 8am and 4pm, 10am - 6pm Location: Ormskirk, Lancashire Pay: £12.84 - £13.69 per hour If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk Apply Hays HR Services, Recruitment & Selection Similar Fm Helpdesk Coordinator Jobs Popular with Other Job Seekers Office Manager Talent Finder Britonwood Trading Estate, Liverpool (L33) £30,000 per annum 3 weeks ago Engineering Administrator Hays Liverpool (L1), L1 £15.5 - £16.0 per annum + £15.00.ph - £16.00.ph 6 days ago On-site Coordinator Proman Dog & Gun, Liverpool (L11), L11 0JA £14 per hour 1 month ago Kitchen and Bathroom Design Consultant Zachary Daniels Southport (PR8), PR8 £25000 - £35000 per annum + Benefits 2 days ago Restaurant General Manager KFC UK Warrington (WA1), WA1 £38000.0 - £42000.0 / Year 20 hours ago NEW Sales Administrator MSrec Ltd Burscough, Ormskirk (L40) From £25,000 to £26,000 per annum Pension + Company Benefits 6 days ago Customer Service Administrator Hireful Burscough, Ormskirk (L40) Up to £26,000 1 week ago Fixed Costs Negotiator Bond Turner Liverpool, Merseyside Unspecified 5 days ago Customer Service / Wholesale - Danish Speaking Advancing People Limited Nottingham (NG1), NG1 Up to £26000 per annum 1 day ago Medical Receptionist / Care Navigator Aspire Recruitment Liverpool (L12), L12 £25127 per annum 3 weeks ago FM Helpdesk Coordinator jobs FM Helpdesk Coordinator jobs in Ormskirk IT jobs IT jobs in Ormskirk Support jobs Support jobs in Ormskirk Jobs in Ormskirk Full Time jobs Weekend jobs Retail jobs Night Shift jobs Apprenticeship jobs NHS jobs HGV jobs Immediate Start jobs Warehouse jobs Cleaning jobs No Experience jobs Remote jobs Admin jobs Apprenticeships jobs Administration jobs Tesco jobs Get hired. Find success. Get started Totaljobs About us Careers at Totaljobs Press Partners Privacy policy Terms and conditions Cookies Legal and compliance Accessibility Jobseekers Salary Planner Jobseeker help centre Career advice Recruiters Post job ads Recruiting news Courses Contact us - recruiters Recruit internationally Download App store Play store The Stepstone Group UK Ltd © 2026 We use cookies We use cookies to operate our website, measure how people use our services to help us improve them, enrich usage profiles and personalise the content displayed to you. We also share information about your use of our site with our social media, advertising, and analytics partners, who may combine it with other information, to show you relevant ads on other websites, and to measure the performance of our advertising. Some cookies are essential for the operation of our website. If you would prefer us not to use the non-essential cookies, click “Just necessary”, but please be aware that this may impact your experience of our site and the services we are able to offer. Click “Accept” if you’re happy for us to place these cookies. You can change your mind at any time. Store and / or access information on a device Cookies, device identifiers, or other information can be stored or accessed on your device for the purposes presented to you. Personalised ads and content, ad and content measurement, audience insights and product development Ads and content can be personalised based on a profile. More data can be added to better personalise ads and content. The performance of ads and content can be measured. Insights about audiences who have viewed the ads and content can be extracted. Data can be used to build or improve user experience, systems and software. Display third-party content (social networks, videos) Content from social networks and embedded content from third-party providers can be displayed. Identifiers derived from authentications If an identifier is created based on authentication data, such as contact details associated with online accounts you have set up on websites or apps (e.g. email address, phone number) or customer identifiers (e.g. an identifier provided by your telecommunications provider), then this identifier can be used to recognize you across websites, apps and devices if you are logged in with the same contact details. Just Necessary Accept All Cookie Settings You can also exercise your right to object to data processing based on legitimate interests under “Privacy Policy”. Privacy Policy Cookie policy