FM Support Services Manager

Your new company

We're delighted to be working with a prominent research-focused organisation based at the Norwich Research Park, which is currently seeking an FM Business Partner to join its professional and dedicated Facilities team.

This organisation supports a cluster of internationally recognised research centres tackling some of the most pressing global challenges - from sustainable food systems to healthy ageing and environmental resilience. The Facilities team plays a vital role in enabling this work by delivering high-quality, non-scientific support services to a diverse and dynamic community of researchers, students, and staff.

Set within the beautiful surroundings of the Norwich Research Park, this is a fantastic opportunity to join a collaborative and forward-thinking team. The role offers a competitive salary, generous annual leave, a defined contribution pension scheme, and access to excellent recreational and wellbeing facilities.

Your new role
As FM Support Services Manager, you'll lead the delivery and continuous improvement of a wide range of soft services - including security, cleaning, catering, waste management, insurance, and supplier contract management. Reporting to the Head of Facilities, you'll be instrumental in shaping service delivery during a period of exciting transformation and infrastructure development.

This is a hands-on leadership role that blends strategic oversight with operational excellence. You'll work closely with stakeholders across the institutes, championing service innovation, sustainability, and smart building technologies.
What You'll Be Doing

• Leading and developing soft FM services to meet evolving organisational needs
• Managing supplier contracts and ensuring high performance and value for money
• Driving service improvements and embedding a culture of excellence
• Supporting major infrastructure projects and change initiatives
• Building strong relationships with stakeholders across a diverse and complex environment
• Ensuring compliance with health, safety, and industry standards

What you'll need to succeed
We're looking for a confident and collaborative leader who thrives in a fast-paced, mission-driven environment.

You'll bring:

• IWFM or ILM Level 5 in Facilities Management (or equivalent experience)
• A recognised Health & Safety qualification (e.g., IOSH Managing Safely or NEBOSH Certificate)
• Proven experience in managing and developing soft FM operational models
• Strong leadership and team development skills
• Excellent communication and stakeholder engagement abilities
• Knowledge of sustainability practices and smart building technologies
• Proficiency in FM software (e.g., Concept Evolution, Planon, Maximo)
• Experience in contract negotiation, supplier management, and budget oversight

What you'll get in return

• Salary up to £56,500
• 25 days holiday + 8 bank holidays + 2.5 privilege days
• Work in a collaborative, inclusive, and forward-thinking environment
• Be part of a team that supports globally impactful science
  
  
• Enjoy a competitive salary and generous benefits package
• Access excellent recreational and wellbeing facilities
• Make a real difference in a role that's both strategic and hands-on
• Contributory pension scheme with 10% employer contribution
• Onsite childcare available
• Free car parking available onsite
• A wide range of training is available
  
  

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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