FMSO-Justice & Immigration Facilities Mngmt

FM Services Operative

Location: HMP Doncaster, Doncaster DN5 8UX
Salary: 30,747.92
Schedule: Full-time, 40 hours per week working 8am - 4.30pm

Ready to impact a better future?

As an FM Services Operative in our Justice and Immigration Facilities Management team, you'll help maintain a safe, secure, and well-functioning environment at HMP Doncaster. Your work will support the day-to-day operation of the prison through planned and reactive maintenance activities, helping ensure facilities remain fit for purpose for everyone who uses them.

This is a varied, hands-on role where no two days are the same. Working as part of a multi-skilled facilities management team, you'll contribute to creating an environment that supports rehabilitation, wellbeing, and positive outcomes. Our work touches lives, and your contribution will help make a positive impact on communities while supporting a better future.

What you'll do as a FM Services Operative

• Carry out planned and reactive maintenance activities across the site in line with safety and compliance requirements.


• Support a range of general maintenance tasks, including repairs across multiple trades within your skills, experience, and training.


• Work closely with engineers and other facilities management colleagues to complete multi-trade maintenance activities.


• Maintain accurate records of planned and reactive works using handheld technology and update asset information as required.


• Ensure maintenance schedules are kept up to date and completed within agreed timescales.


• Support the prison's rehabilitative culture and contribute to continuous improvement initiatives across facilities management operations.

Does this sound like you?

• Completed a recognised apprenticeship or equivalent trade-based qualification.


• Experience carrying out maintenance and repair activities within a facilities management, engineering, or similar environment.


• Able to work independently, prioritise workloads effectively, and use your own initiative.


• Strong communication and interpersonal skills, with the ability to build trusted working relationships.


• Flexible, proactive, and committed to delivering excellent service and continuous improvement.

What we offer:

• 25 days plus bank holidays

• Up to 6% contributory pension scheme


• Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression


• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service


• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel


• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity


• Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Let’s impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.


• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected].

Let’s impact a better future, together. Apply today.

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