Foh Trainer

Our Haulfryn family has a fantastic opportunity for a full time Operational Trainer to join our prestigious and exclusive beach front The Warren & Spa Holiday Resort at The Warren in Abersoch, North Wales.  

The Operational Trainer will support the park
operations team in all operational training from training needs analysis to creation/
delivery and then evaluation of all operational training, ensuring that all
team members are equipped with the necessary skills and knowledge to carry out
their duties efficiently and effectively in order to deliver a 5-star customer
experience. 

We are one of the UK’s largest owners of 5-star luxury holiday and residential parks set in special and beautiful locations. For more than 85 years we have been creating joyful moments for thousands of residents, owners, and guests.

Why Join Us

• Competitive salary
• Bonus scheme
• 30 days holiday (including Bank Holiday allowance) increasing up to 35 days with service (pro rata for part-time)
• Company Sick Pay
• One Day Paid Volunteering Day
• Massively discounted holidays at any of our UK holiday parks
• Free Leisure Club Membership
• 25% - 50% off food and drink, leisure activities and spa treatments at qualifying park outlets
• Enhanced Pension Scheme
• Life Assurance/Life Cover
• Online, high street and leisure discounts
• Employee Assistance and Wellbeing Program
• Uniform provided
• Cycle to Work Scheme
• Eye Test Contribution for VDU users
• Team Member of the Month reward
• Refer a Friend reward
• Training and Development Opportunities

What Will You Do

• Create,
  develop and ensure the delivery of the park operational training schedule / calendar
  to support the full employee lifecycle, through team and manager engagement in
  performance & development, operational, compliance & other training. Working
  in partnership with the relevant heads of department to ensure it achieves its
  objectives.
• Course
  creation, development, and delivery, with a particular emphasis on all
  operational training. Identify and employ the most appropriate method/ medium
  of training for delegates
• Maintain
  up-to date knowledge of Learning and Development best practice and ensure this
  is embedded into all learning and development
• Lead
  the Apprenticeship Programme on park to ensure apprenticeships are
  appropriately delivered, tracked and reported. Support the development and
  running of Academies.
• Evaluate
  training effectiveness and make improvements and recommendations for any
  operational improvements.  Monitor and
  measure on park Learning & Development provision and ROI to provide
  meaningful information to aid decision making and operational planning.
• Communicates
  effectively with the Park Management team and other senior management about all
  operational training
• Support
  other training (e.g. induction) as needed     

What Will You Bring

• Proven track record within an operational training delivery role,
  ideally with Hospitality industry with Food and Beverage training experience
• Skilled in training content creation
• Innovative
  and engaging trainer focused on delivery results that benefit the customer
  experience.
• Ideally
  CIPD qualified or equivalent, or working towards a relevant training qualification
• Other
  training accreditations (such as Insights Practitioner) not essential but advantageous
• Current
  knowledge of effective learning and development methods
• Proven
  experience in a training role covering a broad range of subjects/skills,
  including soft skills, technical/operational and mandatory/compliance
  (H&S, food hygiene)
• Experience
  of managing Learning Management Systems or designing and evaluating
  e-learning courses advantageous
• Proven
  experience of coaching and developing others
• Previous
  experience of supporting Apprenticeships
• Proficient
  with Microsoft Office suite –  Word,
  Excel, PowerPoint (advanced), Outlook (advanced), OneDrive, Teams, Yammer
• Experience of working within large teams or on your
  own ability, in a fast-paced environment
• Ability
  to build advanced powerpoint content incorporating latest trends and
  developments
• High levels of flexibility and adaptability
• Flawless communication and presentation skills
• The ability to multitask and prioritise a changing workload, working
  with pace and a positive energy and outlook
• Self-motivated;
  flexible; accountable, innovative; inclusive and disciplined in approach
• Ability to
  prioritise and manage your own time and work on own initiative
• Tenacity,
  enthusiasm and determination
• Curious
  and passionate about personal learning

Who We Are

We are a family-owned business who started with a single holiday park in Abersoch, North Wales. More than 85 years later, we now have over parks in some of the most stunning locations from the exclusive Warren in Abersoch to our family holiday resort at Edgeley Holiday Park, Guildford, within touching distance of London and across to the peaceful residential Willows Riverside Park in historic Windsor. 

We believe what differentiates us from other parks are our:

• Family values and a real community feel
• Really special, beautiful locations
• Warm and friendly team that make it feel like home
• How we nurture the nature around us

We would like you to be part of our family and look forward to receiving your application.

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.