Food and Beverage Manager

Job Title: Food and Beverage Manager

Salary: £45,000 - £50,000 Dependent on Experience

Contract Type: Full-Time, Permanent

Hours: 39 hours per week

Relocation Support may be available for exceptional candidates.

This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.

Role Summary

To lead, inspire and develop the Food & Beverage department across all hotel outlets, delivering exceptional guest experiences, consistent service standards, and strong commercial performance. The F&B Manager acts as a senior Head of Department, shaping culture, driving P&L success, ensuring compliance, and delivering luxury hospitality across the entire estate.

Key Responsibilities

Leadership & People Management

Lead, motivate, and develop a multi‑outlet team, driving a positive, high‑performance culture across all F&B areas.

Manage and coach the outlet leadership team (restaurant, pub, café, grab‑and‑go, room service).

Implement structured 1:1s, performance reviews, succession planning, and leadership development.

Drive recruitment strategies, onboarding quality, team retention, and engagement.

Uphold hotel values and lead by example on professionalism, hospitality, and guest focus.

Operational Excellence (Multi‑Outlet)

Oversee day‑to‑day operations across all F&B outlets, ensuring consistent service, standards, and brand alignment.

Maintain robust SOPs for all venues including opening/closing, service sequence, cleaning schedules, and cashing‑up.

Ensure smooth operation of:

• All‑day dining restaurant & breakfast service

• Country pub

• Spa café

• Fitness/leisure grab‑and‑go concept

• Room service for hotel & lodge guests

Guarantee service readiness, table management, and outlet presentation standards.

Act as senior escalation point for guest issues, service recovery, and cross‑department coordination.

Create action plans involving service recovery to ensure the issue does not repeat.

Commercial & Financial Accountability

Full P&L ownership for the F&B division, delivering revenue, GP, labour efficiency, and contribution targets.

Partner with Finance to manage budgets, forecasts, stock, and cost controls.

Maintain strong GP performance:

• Wet/dry margin management

• Stock rotation, stock‑takes, and variance investigations

• Menu engineering, supplier negotiations, purchasing efficiency

Labour management:

• Forecast‑led rota planning

• Labour % and productivity targets

• Cross‑training and flexible scheduling

Drive revenue through upselling programmes, events, promotions, and local guest‑experience initiatives.

Guest Experience & Brand Standards

Own the guest journey across all F&B areas, ensuring luxury‑level service delivery.

Monitor and improve guest feedback, ratings, complaints, and review platforms.

Champion a proactive service recovery culture, empowering managers to resolve issues swiftly.

Conduct and respond to regular audits, mystery guest reports, and quality assurance checks.

Ensure outlet ambience (music, lighting, temperature, décor) reflects brand and service standards.

Compliance, Health & Safety, Licensing

Ensure full compliance with:

• Food safety and allergen legislation

• Licensing laws

• Health & safety policies

• HACCP, COSHH, and risk assessments

• Cash handling and financial procedural controls

Lead responses to incidents, audits, and corrective actions, ensuring timely completion.

Maintain excellent hygiene and cleanliness standards across all food and beverage areas.

Strategic Development & Continuous Improvement

Deliver annual strategic goals including service enhancements, new concepts, revenue optimisation, and cost‑control programmes.

Drive menu innovation with the Executive Chef and strengthen outlet identity and market positioning.

Support hotel‑wide initiatives including sustainability, brand development, and cross‑department collaboration.

Lead continuous improvement to systems, processes, training, and guest touchpoints.

Our Ideal Candidate

Essential:

• Leadership experience in a high‑volume or multi‑outlet F&B environment

• Demonstrable P&L responsibility, including GP, labour, and cost control

• Experience working with wet‑led environments (pub or bar)

• Strong background in guest‑centric service standards

• Proven ability to lead, coach, and develop managers

Desirable:

• Experience in a luxury hotel or premium hospitality setting

• Familiarity with room service operations and dispersed‑estate service models

• Experience managing service charge/tronc systems

Skills & Attributes

• Outstanding leadership and communication skills

• Strong commercial acumen; data‑driven decision maker

• High personal standards — detail focused, calm, and solutions‑oriented

• Exceptional guest service mindset with strong service recovery skills

• Skilled in building culture and managing change

• Able to manage multiple outlets and priorities under pressure

• Competent in stock management, labour systems, and EPOS reporting

What We Offer

• Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night.

• Get fit for free with complimentary access to our Fitness and Leisure Facilities.

• Get fed for free with meals available in our staff canteen.

• Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.

• Get a bonus of up to £300.00 with out Refer a Friend scheme.

• Get support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.

• Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel and Stove Restaurant alongside external discounts such as Kendal Physio, Windermere cruises and B&Q trade.

• Get security after 6 months of service, you will gain enhanced Sick Pay and Life cover up to twice your salary.

Equal Opportunity Employer

Langdale is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We're committed to fostering an inclusive workplace where unique backgrounds, perspectives, and talents flourish. Our dedication to diversity fuels innovation, ensuring we remain at the forefront of our industry. Join us and be a part of a team that celebrates differences, creating a brighter, more diverse future together.

Working conditions

This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.

Staff accommodation or relocation support may be available for exceptional candidates.

All candidates must have the legal right to live and work in the UK at the start of employment.

Company overview

Set in the heart of the English Lake District and surrounded by breath-taking scenery the Langdale Estate offers a choice of luxury hotel, self-catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar.

At Langdale we pride ourselves on giving our guests an exceptional service and so we want people who want to make a difference, who care about creating a guest experience that is unique and memorable.

Purpose, vision & values

• Timeshare owners and Guests should be at the centre of everything that we do.

• Our people are important, and we should aim to do our very best by them at all times.

• It is incumbent upon us all to ensure that the business is sustainable so that it can deliver the owners needs and ensure that our people prosper.

• The natural environment and our communities are central to our thinking at all times.