Food & Beverage Operations Manager

Who we are:
We love what we do and what we do is important! We believe that everyone should leave feeling better

this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we cant create that special experience for our guest.
Your mission:
Should you decide to accept it
The Food & Beverage management team orchestrates the magic of the guest dining experience, leading a team of passionate individuals. Our goal is to create an ambiance where locals and visitors feel at home and we always have something up our sleeve to impress. We are looking to build a loyal client base for years to come, impressing guests with our great food, drink, music and stellar service!
This position is made for someone who is passionate about the guest experience, a hands-on operator, who ensures all aspects of service run smoothly whilst also creating & maintaining a fantastic working environment for our teammates.
Managers of their departments are committed to being present during service; directly impacting the guest and staff experience.
The Nitty-Gritty:
What exactly you will be doing
This is not an office job! How can you know what is happening with our guests if you are not present. Reporting to the Director of Food & Beverage, you will provide operational support to all Food & Beverage teams across the different outlets during service and ensure that the standards are met on a daily basis. You will cover holidays of the outlet General Managers as well as supporting the Meeting and Events team, where with the help of the Assistant Managers you will be running the show.
Heres what you need in your tool kit

:
Qualifications & Experience
Previous experience in hospitality essential, preferably within hotels but not essential
Experience of all areas of Food & Beverage, including Meetings & Events
Experience of team management at Head of Department level
Experience managing multiple outlets preferred
Strong knowledge of bar management preferred
Good working knowledge of Meetings & Events preferred
A strong commercial understanding, numerate & comfortable analysing financial data including cost management, budgets & payroll
Experience of all aspects of People Management, including recruitment, performance management and training
Good IT skills
What qualities and skills are we looking for?

Roll your sleeves up with a Hands on approach
Strong communication and presentation skills to all levels of management
Passion for current industry trends and in-depth knowledge.
Leadership ability and behaviour consistent with Virgin Hotels Core Values
Fun, innovative, original and personable, and striving to deliver high quality and brilliant guest service
Ability to think outside the box and approach all issues with a completely fresh approach
Ability to anticipate needs and over deliver wherever possible
Able to change direction and work on multiple project aspects at once. Creatively solve problems
Enthusiastic, passionate, able to enthuse and motivate others
Great team player with the ability create excellent working relationships
Collaborative approach with all departments, particularly food & beverage and sales & marketing
Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
Enjoys creating great experiences with a great sense of humour ??
Heres the deal:
Package & Benefits
28 days paid holiday per year, inclusive of public holidays
Additional day off for your birthday
Teammate discount on Food & Beverage
Discounted Room Rates
Employee Assistance Program & Company sick pay
Learning & Development opportunities
Access to Virgin Family, which contains various Virgin group discounts and treats!
4 X your salary Life Assurance
Joining a great team & being part of Virgin Hotels worldwide!
All applicants must be eligible to live and work in the UK

TPBN1_UKCT