Food & Beverage Supervisor

About Native Places

We are a group of apartment hotels, 4 of them located in London in key locations such as Bankside, St Paul area and Hyde Park and the rest in Manchester and Scotland.
Join the team & be part of our journey!!
Right now we are looking to find our next Food & Beverage Supervisor to join our Front of House Team In London, for our property located in St Paul Cathedral area- Native Kings Wardrobe.
We are on the way to open at the end of April our Counter- in a few words a food and beverage offering for our hotel guests with a simple and welcoming service.
Counter is the new addition at Native King's Wardrobe. Our guests' first sense of arrival, is a reception, hotel lobby, café and counter deli during the day, serving small plates and drinks in the evening.

Expect classic café staples for breakfast, nourishing salads & sandwiches for lunch, and yummy small plates in the evening to complement a selection of wines, beers and classic cocktails.
What the job entails?

Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with other team members, visitors, clients and guests.
Oversee daily operations of Counter, including ordering, managing staff, scheduling, and ensuring high standards of service.
Provide exceptional service to guests, addressing inquiries, handling complaints, and ensuring a positive experience for all guests.
Train new staff in service standards, menu items, and operational procedures. Provide ongoing coaching and development opportunities for team members.
Monitor inventory levels of food, beverages, and supplies. Place orders as needed to maintain stock levels and minimise waste.
Conduct regular inspections of food and beverage preparation areas to ensure cleanliness, organization, and compliance with health and safety regulations.
Monitor sales performance, analyse trends, and implement strategies to maximize revenue and profitability. Control costs by managing labour expenses and minimizing waste.
Ensure the highest service and Guest Satisfaction level.
Maintain accurate records of inventory and conduct regular stock checks to minimise wastage and maximise efficiency.
Collaborate with other departments, such as front of house staff and management, to ensure seamless communication and efficient service delivery.
Build positive and productive working relationship with colleagues across the business.
Keep a fluent and co-operative communication and working relationship with all departments.
Actively promote teamwork and two-way communication

Experience:
Previous experience in a similar role, within hospitality industry
Demonstrable experience of working in a customer-facing role
Experience of working within the hotel / hospitality / travel sector
Strong, proven track record of delivering exceptional guest service

As well as being able to call yourself a Native heres some of the other great benefits of working with us:
6 complimentary stays in any Native properties, including London, Edinburgh, Glasgow and Manchester.
Friends & Family discount on Native stays.
6 days Company Sick Pay / year
Cycle to work scheme.
Number of Holidays increasing with years of service (1 day per year).
Meals on duty
Employee of the month perks
Recommend a Friend scheme
If you're as passionate as we are about providing exceptional service, we'd love to hear from you!
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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