Food & Beverage Team Leader

The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us.
Were looking for a Food and Beverage Team Leader to join us. Because we are in a rural area, please think about how youd be able to get here for work, before applying for the job.

Fountains Abbey Estate is a beautiful place to work, and people are at the heart of what we do. As part of the food and beverage team, you will be key to giving our customers a visit to remember. We also want to make sure that you love what you do, by prioritising a work-life balance, and creating a fantastic culture to be a part of.

Due to the requirement to lone operate kiosks and sell alcohol, we require you to be 18 or above for this position.
Benefits: We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you.
Hours: There are various contracts available with this role, dependent on what suits you. We can offer 22.5 hours per week (3 shifts a week), 30 hours per week (4 shifts a week), and 37.5 hours per week (5 shifts a week). Please let us know at telephone screening stage what your preference would be.

Weekend work and Bank Holiday work is required, but there is no split shifts or evening work.
Salary: £11.95 per hour.
Duration: This is a permanent role which offers realistic salary progression based on annual reviews.
Interview date: Interviews on the 11th and 13th of June.
What it's like to work here

To find out more about what its like to work in a food and beverage team for the National Trust, please watch the video on the our website.
What you'll be doing
As a Team Leader, youll be giving day-to-day support to your team, to make sure theyre consistently giving great service to everyone who comes to the café. This is a busy, lively place to work, so youll need to be adaptable.

Your focus will be front of house, dealing directly with people and serving them food and drink. Crucial to this role will be your love of working with people, your positive can-do attitude and your desire to provide an outstanding service.

Using your excellent eye for detail, youll make sure all displays and signs are accurate, and that the food is looking good. At times, you may need to help the kitchen team with preparing food.

Youll also be supervising the induction and training of colleagues, to help build a team thats dedicated to great service and to giving people a day to remember.

Well give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.

Please also read the full role profile, attached to this advert on our website.
Who we're looking for
No experience is needed, but wed love to hear from you if youre:

Friendly and adaptable, with a positive can-do approach.

Enthusiastic and willing to learn.

Apeople person, who cares about communicating well and giving great service.

Aware of health and safety compliance.

Aproblem solver, who can lead and support a team every day.
The package

The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Tax-free childcare scheme
Rental deposit loan scheme
Season ticket loan
EV car lease scheme
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places

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