Food Store - Shift Manager

Job Description

What’s the purpose of role:
To be an active team member ensuring that all work is completed in accordance with a daily work schedule. As a shift manager you will be responsible for ensuring that information received is communicated to the appropriate parties in a timely, effective manner developing and sustaining effective customer relationships with both internal and external stakeholders. You will direct a productive, results driven team ensuring that all compliance standards are met.

Who you’ll deal with:
Internal:

Team Manager, other Shift Leaders, Bond and Flight employees, other units, Central Services Team at Manchester, support functions, Operations Manager/ Flight Services/ General Manager.
External:

Airlines, HMC&E, DfT, auditors, contractors, EHO

What you’ll be doing:
Ensure work is completed according to daily work schedules and all costs are within agreed targets
Manage the roster effectively on a shift basis to ensure the work schedule is maintained whilst being mindful of costs
Responsible for ensuring that team members carry out duties in line with work schedule
Monitor work, highlight and escalate any issues accordingly
Ensure the work schedule is maintained by shift, taking effective corrective action as required highlighting any on-going issues to the appropriate Team Member/Team Manager
Ensure standards of external and internal customer service are met
Deal with all issues or customer requests in a timely manner, escalating matters which cannot be resolved to the appropriate manager
Adhere to all Legislation, Company Policy and Customer Requirements ensuring team members follow agreed procedures
Adhere to security regulations and ensure security instructions and procedures are followed at all times
Ensure familiarity with all Fire Procedures within the unit as instructed through fire training
Ensure HACCP Food and Personal Hygiene Procedures are adhered to at all times
Carry out Daily Compliance Checks and communicate any issues appropriately
Ensure housekeeping activities are undertaken by team members
Ensure staff adhere to Safe Working Practices at all times including:
Use of Personal Protective Equipment
Correct Manual Handling techniques
Use of equipment
Ensure training needs are identified and highlighted to the relevant Team Member/Team Manager
Ensure effective handover with colleagues to ensure any issues are dealt with effectively
Take the appropriate action in the event of a non-conformance issue and clearly communicate issues and concerns to the appropriate Team Manager on shift
Carry out daily, weekly team briefings ensuring that any issues raised are communicated to your manager.

This list is not exhaustive, accountabilities may vary dependant on locality or role complexity and may include any other duties considered reasonable by the line manager.

Key Performance Indicators:
Examining Information
Documenting Facts
Interacting with People
Making Decisions
Team Working
Managing Tasks

What you’ll have:
Excellent people management skills
Experience of dealing with performance issues, grievances, holidays and absence management
Be competent using IT Skills; Microsoft Outlook, Word and Excel
Ability to plan, organise and delegate
High attention to detail and accuracy, must be methodical, and logical in their approach to work
Ability to solve problems quickly using own initiative
Enthusiastic, self-motivated, proactive and persuasive
Possess excellent communication and interpersonal skills, both verbally and written, with experience of professionally liaising with colleagues, managers and external customers
Possess an understanding of health and safety regulations in relation to operations
Possess an understanding of Food Hygiene in relation to operations
Understanding of Operational Management Systems
Must be methodical, and logical in their approach to work
Possess an understanding of Airline Security knowledge

What you’ll show:
Evidence of behaviours aligned to company values –

Safety and Security
Delighting Customers
Respect
Service Excellence
Performance Driven
Imagination