Ford Parts Advisor Apprenticeship - Watford FORD RETAIL LIMITED

What you will do in your working day

As this apprenticeship role offers a varied workload the Apprentice will develop skills in a number of areas.

Duties may include:

• Communication
• Dealing with customer queries
• How to currently handle complaints
• Procedures
• Assisting customers

The training you will be getting

Level 2 Customer Service Practitioner Apprenticeship Standard:

• Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course

An Apprentice’s training includes:

• Apprenticeship standard Level 2 (Customer Service Practitioner)
• An industry recognised standard qualification
• Functional skills if needed

What to expect at the end of your apprenticeship

• There may be a possible full-time career within the automotive industry with many opportunities to progress to positions of authority. The opportunities are endless
• By having a highly regarded set of skills, Apprentices can go on to develop their career within specific interests they may have, whether it be progressing through the dealership, working towards a job within motorsport or working on large military vehicles in the Armed Forces