Forest Sports Hub - Facility Assistant

REPORTING TO: Facility Manager

SALARY: £25,260

CONTRACT: Full-time, permanent (a mixture of daytime, evening & weekend work as required)

BENEFITS: To be discussed during interview process

CLOSING DATE: Friday 14th August 2026

ABOUT NOTTINGHAM FOREST FOUNDATION

Nottingham Forest Foundation is the official charity of Nottingham Forest Football Club. Using the power of Nottingham Forest and football, we create positive opportunities and lasting change for people and communities across Nottingham and Nottinghamshire.

Our work is shaped around three strategic pillars: Place, People and Potential – supporting healthier, more connected communities and helping people to fulfil their potential.

THE ROLE

Forest Sports Hub Facility Assistant is responsible for all aspects of daily operations at Forest Sports Hub. Ensuring a compliant, clean, and professional environment, the Facility Assistant will work with colleagues and facility management to ensure optimised usership of the facility, work towards any facility targets which are set, and provide excellent customer service to those using the facility, including groups, schools, and individuals.

KEY RESPONSIBILITIES

• Assist with the daily running of all sports pitches, halls, and spaces within the facility.

• Ensure the facility is clean, safe, and compliant with H&S and safeguarding standards.

• Oversee equipment storage, set-up and booking arrangements, including maintenance of the booking procedure and systems

• Adhere to & upload all Nottingham Forest Foundation policies and procedures including those associated with Forest Sports Hub (available via Breathe).

• Provide friendly, professional service to all service users.

• Utilise the facility booking systems to accurately process facility bookings and any special requirements, minimising errors and maximising facility usership.

• Assist with compliance and target attainment at the facility.

• Deal with complaints and incidents professionally and in-line with procedure.

• Keep up to date with facilities management trends and best practices.

• Uphold safeguarding standards, policies, and procedures at all times.

• Uphold all Foundation policies, including safeguarding, EDI, and data protection.

• Maintain appropriate boundaries at all times, and report and safeguarding concerns via the mechanisms outlined in role training.

• Take personal responsibility over maintaining all mandatory and recommended training, safeguarding training, checks, and accreditations/qualifications necessary for the role, ensuring completion and renewals are evidenced through the mechanisms outlined.

QUALIFICATIONS & EXPERIENCE

Essential

• Communication and interpersonal skills

• Work alone and in a team setting

• Handling ambiguity and change

• Conflict management

• Customer service

• Microsoft Office

• Community orientation

• Administration operations

• Health and safety awareness

• Willingness and enthusiasm to learn

Desirable

• Institute of Workplace and Facilities Management (IWFM)

• First Aid

• RoSPA Qualificiation

• Facilities management

• Booking system literacy

• Safeguarding awareness and application

Personal qualities

With an appreciation of the impact of community facilities on sociodemographic outcomes and on communities experiencing factors of deprivation and deficit, the role holder is enthusiastic and positive in their duties. Providing shift-based operational support and cover, the role-holder may have prior exposure to and knowledge of how facilities should work, alongside basic health and safety and customer service best practice.

The role-holder aligns with best practice, is capable of implementing consistent policy, with regards to health & safety, customer service, operations, and safeguarding, and is an enthusiastic learner who takes pride in their duties and development. The role holder has some level of digital and/or administrative skill, and is comfortable with occasional change, as well as being dependable and reliable.

Additional Information

• Completion of Nottingham Forest Foundation DBS & vetting checks including right-to-work & reference checks.

• Completion of all role-specific Nottingham Forest Foundation mandatory safeguarding checks.

• Willingness to work unsociable hours, including evenings, weekends, and public holidays.

• Driving license and access to own vehicle is preferred.

• Represent Nottingham Forest Foundation in line with its values and in a professional manner at all times with respect to attitude, work ethic, personal presentation, and conduct.

All applicants must diligently fill out the application form. As an integral part of the application process, all candidates must possess the right to work in the UK, undergo an enhanced DBS check, and provide two professional references.

FOREST FOR EVERYONE

We aim to create a culture which embraces and celebrates difference, enables individuals to feel comfortable, maximise their potential, and eliminates discrimination. Nottingham Forest Foundation is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation or any other legally protected characteristic.

PRIVACY NOTICE

Nottingham Forest Foundation is committed to being transparent about how it handles your personal information, to protecting the privacy and security of your personal information and meeting its obligation under the General Data Protection Regulation and the Data Protection Act 2018.

SAFEGUARDING

At Nottingham Forest Foundation, we have a holistic and person-centred approach to safeguarding.

Where concerns about any child or adult at risk are raised, NFF staff will always act with the best interests of the individual at the forefront of all actions. We accept and acknowledge our responsibility for the wellbeing and safety of all participants engaged in NFF programmes and activities. It is the duty of our staff and volunteers at NFF to ensure that all participants are safeguarded by creating and maintaining activities and environments that protect them from harm. Safeguarding is the responsibility of all.