Fraud and Risk Specialist

Job Description
Job description

Based in City of London, Guardian Professional Corporate Services is a rapidly growing, progressive business that offers its employees career development in a fast-paced, collegial working environment.
We offer Recruitment services designed to meet our clients’ individual business needs - from planning stages and all the way through to onboarding and induction. Whilst striving to deliver excellence in our working practice, we support clients in the end to end recruitment process.
We are looking for talented Fraud and Risk Specialist to work for our award-winning client in the Fintech and Payment Industry.
Reference: INDOTHER

Responsibilities

Initiate Chargebacks, follow all dispute cycle regarding related card regulations, finalize the Dispute Cases and contact with cardholders when it’s necessary,
Analyse transactions to determine if they qualify for chargeback based on the respective association rules and regulations,
Must have advanced experience and understanding of Issuer (and preferably Acquirer) Chargeback/Dispute management processes and able to demonstrate this from the get-go
Prepare chargeback records and process chargebacks with required supporting documentation via Mastercard/Visa/China UnionPay online dispute portals
Regarding dispute case, make financial adjustment into cardholder account (either issue credit due to cardholder(s) account or debit the cardholder account for valid presentments)
Perform daily balancing and reconciliation to ensure that the associated credit or debit is received accordingly,
Identify and investigate high risk transactions with fraud team, cardholders, Payment Processors (TPP), merchants, and all relevant parties
Maintaining Chargeback Rate and alert related people when it’s necessary,
Communicate the status of all disputes to the party that originated the case,
Identify common trends through analysis of chargebacks and provide feedback to the management,
Assist when requested to help define processes and policies for the Chargeback team,
Work closely with the business to ensure chargeback strategies are implemented accurately,
Produce ad-hoc reports to evidence live issues and offer solutions,
Resolve escalated customer inquiries pertaining to chargeback decisions,
Provide subject matter expertise on chargeback policies to stakeholders and partners,
Work closely with the Chargeback and Fraud Managers to prepare internal and external reports collecting, analysing and summarising information.
Follow card schemes’ Bulletins and Announcements,
Report related transactions into Mastercard/Visa/China Union Pay Fraud & Chargeback Loss databases.

Requirements

Bachelor’s Degree in the field of Economics/Science/IT or any relevant.
At least 3 years of experience as a Fraud & Chargeback Analyst in the banking, payment or e-Money industries.
Strong knowledge of card transaction life cycle and Chargeback processes including previous experience in initiating, reviewing and working with Chargebacks
Excellent knowledge of Payment Card Industry and Mastercard/Visa/China Union Pay Dispute Regulations,
Well experienced to use Mastercard/Visa/China UnionPay online dispute portals,
Experienced in using the Sumsub platform
Experience within Start Ups or Financial Institutions
AML qualification in Anti-Money Laundering or Compliance - will be an advantage
Experience in developing systems to automate manual tasks
Ability to work independently as well as part of a small team
Belief in the organization's mission to end financial exclusion
Exceptional communication skills and team-oriented attitude
Resourceful, creative and inquisitive approach to highly complex tasks
Detail-oriented with good analytical and problem-solving skills
A highly organised individual

Job Type: Full-time

Schedule:

8 hour shift
Monday to Friday

Work Location: In person