Fraud Decisioning & Insights Manager

A new vacancy has arisen for a Fraud Decisioning & Insights Manager to join a major UK Commercial Financial Services firm on a permanent basis.

This role will align to the Fraud Decisioning & Insights team within UK Fraud who are responsible for the day-to-day management of fraud across the business, ensuring that our fraud detection systems are fully to detect fraud against the firm and its customers.

This role can be based in various UK locations including Birmingham, Leeds or Chester. 

Role Responsibilities:

• Develop routines to undertake in-depth analysis of fraud patterns then develop and implement strategies in the fraud detection systems we use to protect our customers’ cards. 
• Manage the ongoing monitoring of the fraud detection systems to ensure that they are performing optimally and in line with appetite.
• Manage flash fraud attacks on behalf of the Fraud Decisioning & Insights team.
• Interpret and manipulate large data sets to extract trends and identify issues and risk.
• Work with a team of Senior Analysts to ensure that detailed root-cause analysis is undertaken to identify control and/or process/procedure failings that are driving fraud attacks, escalating to the process/control owner and the Fraud Control Design & Delivery team to ensure that any required changes can be developed and implemented.
• Develop and implement routines, working closely with Operational teams to ensure that any fraud alerts generated have an appropriate treatment strategy dependent upon the risk identified.
• Provide regular feedback to the Fraud Operations teams where alerts have been released incorrectly leading to a successful fraud.

Key Skills and Responsibilities:

• Proven expertise of working within an existing Fraud Analytics/Fraud Strategy team is essential.
• Experience of working with Fraud Detection systems such as SAS EFM, Feedzai, ThreatMetrix, BioCatch and Broadcom is essential.
• Relevant work experience in analytics (including using coding such as SQL/Python) is essential. 
• Knowledge of using, calibrating and optimising fraud detection tools is essential and experience of working across multiple fraud typologies would be an advantage.
• Previous stakeholder management experience essential.
• Experience of managing/coaching a team would be an advantage. 
• Previous experience managing incidents or audit issues would be an advantage.
• Previous experience managing projects would be an advantage.

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

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