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Freight Co-ordinator

icon building Company : Confidential
icon briefcase Job Type : Full Time
icon geo-alt Baildon, West Yorkshire

Job Description - Freight Co-ordinator

Job Title: Freight Co-ordinator
Location: Baildon, BD17
Salary: £28,000 - £35,000 per annum (dependant on experience)

About our Client:
Our client is a leader in freight forwarding, specialising in Ocean, Air Freight, and Road Haulage services. They are committed to delivering exceptional service to their global network of customers and partners.

About the Role:
Our client is seeking a motivated and detail-oriented Freight Co-ordinator to join their Operations Team. This key role ensures exceptional customer service for overseas agents and import clients. Reporting to the Operations Manager, you will collaborate closely with team members to maintain consistent levels of accuracy, efficiency, and service excellence.

Key Responsibilities of the Freight Co-ordinator:
  • Handle customer queries via telephone and email.
  • Maintain and manage shared inbox communications.
  • Provide pricing, quotes, and service information.
  • Process customer bookings and input data into systems such as Multifreight and Cargowise.
  • Liaise with customers, sub-contractors, suppliers, and agents.
  • Check and send customer documentation, including producing bills of lading.
  • Conduct networking and research to remain competitive.
  • Providing customers with the highest service levels, to meet their quality, service, and price expectations.
  • Anticipate and meet client needs through proactive communication and support.
Qualifications and Experience:
  • A minimum of 4 years experience within Freight Forwarding is essential.
  • Strong IT skills, including proficiency in Microsoft Word, PowerPoint, Excel, and Outlook.
  • Industry related qualifications are desirable.
  • Excellent communication skills (verbal and written).
  • Proven ability to manage workloads, multitask, and meet deadlines.
  • High attention to detail and strong organisational skills.
  • A proactive, positive, and customer-focused attitude.
  • Strong negotiation skills and the ability to overcome challenges.
  • Self-motivated, conscientious, and a team player.
What’s on Offer:
  • Salary £28,000 - £35,000 pa DOE
  • 25 days of annual leave plus bank holidays
  • Paid parking
  • Cycle to work scheme
  • Group Life Assurance (3x annual salary)
  • Health Cash Plan
Apply now to join a dynamic team dedicated to excellence in the freight forwarding industry!


Our Guarantee

Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match.

Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
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