Freight Forwarder

Freight Forwarder

• Location: Birmingham, UK
• Job Type: Full-time (Permanent)

We are seeking a dedicated Freight Forwarder to join our dynamic team in Birmingham. This role is crucial for providing exceptional customer service and handling various forwarding activities within the freight forwarding sector. As a Freight Forwarder, you will be responsible for ensuring compliance with various regulatory bodies and maintaining strong relationships with customers and suppliers.

Day-to-day of the role:

• Complete end-to-end forwarding activities as required by the role.
• Adhere to strict and time-sensitive SOPs/KPIs to ensure compliance with CAA, TAPA, HMRC, GDP, and IATA regulations.
• Engage closely with both internal and external customers to ensure a focus on customer service.
• Utilize Next Gen/MS Office for various tasks including invoicing, job costing, and updating CIA, Netting, and milestones within required timeframes.
• Perform month-end department compliance and customs entries.
• Control costs and assist senior forwarders, supervisors, and line managers as needed.
• Complete all reports, including internal and customer-specific ones, within deadlines.
• Resolve queries from customers and suppliers promptly.
• Maintain relationships with customers and suppliers and participate in customer reviews to enhance visibility and relationships.
• Assist in customer and business development alongside sales and management teams.
• Adhere to a clean desk policy and operate within the company's QA system.
• Perform any other tasks as directed by the supervisor or line manager.

Required Skills & Qualifications:

• Business-related experience with a proven record in customer service and operational roles.
• Thorough understanding of the international transportation and logistics industry, particularly in export Air Sea Road operations.
• Good knowledge of IT systems and processes used in the transport sector.
• Fluent in English and any other languages beneficial for the operation.

Required Behavioural Competencies:

• Result-oriented with a focus on achieving goals and meeting targets.
• Strong problem-solving skills and ability to understand SOPs.
• Customer service driven with a deep understanding of financial contexts.
• Team-oriented with a quality focus.
• Flexibility to work shifts as required, including weekends.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and development.
• Supportive team environment.

To apply for this Freight Forwarder position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.