Freight Forwarder

• Location: [Please specify location]
• Job Type: Full-time
• Salary: Dependent on experience

Join a leading company in Freight Forwarding, specialising in Ocean, Air Freight, and Road Haulage. With over 30 years of experience, this fully independent company offers a comprehensive global shipping and freight forwarding service. We are looking for a Junior Freight Forwarding Coordinator to join our growing team. This key role within the Operations Team is crucial for maintaining excellent customer service for Overseas Agents & Import Clients.

• Handle customer queries via telephone and email.
• Process customer bookings and input data into Multifreight/Cargowise and other systems.
• Monitor and maintain the shared inbox.
• Obtain pricing and provide quotes/service information.
• Check and send customer documentation and produce bills of lading.
• Undertake research and network to remain competitive.
• Work proactively to anticipate, manage, and meet customer requirements.
• Persuade customers of the high levels of service the company provides in terms of quality, service, and price.

• Previous experience in a Freight Forwarding role is essential.
• Good IT skills, with a sound working knowledge of Microsoft Office.
• Excellent customer service ethic, with a strong desire to satisfy customer needs and achieve results.
• Strong negotiation skills and the ability to solve problems and overcome difficulties.
• A proactive, positive, and self-disciplined approach to work.
• Ability to work effectively and calmly under pressure.

• Excellent Career Development opportunities.
• 25 days holiday plus Bank Holidays.
• Contributory Pensions Scheme.
• Health Cash Plan.
• Free Parking.
• Group Life Assurance.
• Cycle to Work Scheme.
• Work with a brilliant team!

Please apply today and we will be in touch with shortlisted candidates.