Freight Forwarder

Job Req Number:  114731
Time Type: Full Time

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.  

Role: Gateway Operator/Freight Forwarder

Location: Air & Sea Division, Mercia Park 

Hours: Monday – Friday 37.5  

We are seeking a proactive and organised Freight Forwarder/Gateway Operator to join our Ocean/Air Operations team in Mercia Park. In this role, you will support the Export Gateway Manager by coordinating customer shipments, ensuring compliance, maintaining documentation, and providing exceptional service throughout the freight lifecycle.

You will work closely with customers, subcontractors, and overseas agents to deliver operational efficiency and service excellence.  So if like to work in a department with a lot of different and different task on a daily basis this job is for you.  

What will you be doing?  

• Process and consolidate export airfreight shipments

• Ensure accurate and timely completion of export documentation (AWBs, manifests, customs entries) ensuring high level of detail on data quality.  

• Liaise with airlines, handling agents, and internal teams for flight bookings and space confirmations.  

• Monitor and update shipment status in the system.  

• Handle security screening compliance and ensure cargo meets airline along with both origin and destination country regulatory requirements.  

• Resolve operational issues promptly to avoid delays. 

About You  

• You will have over 2 years of Export Air Experience.  

• Be Customer focused with dedication in your service to deliver high quality service. 

• Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary. 

• Can multitask and have strong problem-solving skills. 

• Strong attention to detail, accuracy, and numeracy. 

• Excellent IT skills with the ability to learn new systems quickly    

• Exceptional communication skills both verbal/written with a polite, courteous, and professional telephone manner. 

What can we offer you?  

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.  

In addition, we can offer access to a selection of employee benefits, such as:  

Enhanced Annual Leave Entitlement from your start, which increases with length of service.  

Salary Sacrifice Cycle Scheme.  

Employee counselling for support with physical and mental wellbeing.  

Company Pension, which, when a member, also provides access to Life Cover and Critical Illness cover.  

Next Steps  

If this sounds like the next step for you, please follow the links and apply with your CV without delay!  

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.