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Freight Forwarding Account Manager

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Job Description - Freight Forwarding Account Manager

Freight Forwarding Account Manager - Freight Forwarding


Location: Chelmsford
Salary: £30,000 - £45,000 per annum (Depending on Experience)
Full-time | Permanent

Experienced in Freight Forwarding Account Manager? Ready to step into a client-facing role where you own the process end to end?


We’re seeking a confident and capable Freight Forwarding Account Manager to join a dynamic and growing logistics business. You’ll be the main point of contact for key clients, managing multimodal shipments and ensuring seamless delivery from booking to final mile.

Key Responsibilities:

Freight Forwarding Account Manager

  • Manage full cycle of shipments via road, sea, and air
  • Coordinate with agents, co-loaders, hauliers, airlines, and internal teams
  • Input and maintain accurate job data in freight software systems
  • Provide clients with proactive shipment updates at key milestones
  • Work closely with in-house customs team on clearances and duty/VAT invoicing
  • Negotiate haulage rates and confirm deliveries
  • Prepare costings, raise invoices, and close jobs accurately
  • Resolve any supplier invoice or operational queries
  • Collect necessary documentation before release of cargo
  • Ensure payment received for COD/Non-credit clients before delivery

What You'll Need:

  • 5+ years’ experience in freight forwarding / operations
  • Good understanding of customs procedures
  • Strong communication skills and a proactive, client-focused approach
  • Familiarity with MULTIFREIGHT software is a bonus
  • Confident using Microsoft Office (Word, Excel, Outlook)
  • Able to work both independently and as part of a team
  • Highly organised, with strong attention to detail

What's on Offer:

  • Salary: £30,000 - £45,000 (DOE)
  • 23 days holiday + bank holidays
  • Pension scheme
  • Flexible working hours to support global time zones
  • 5 days office based / Hybrid working available post-probation by arrangement
  • Paperless, tech-enabled working environment
  • Supportive team culture with ongoing training & development

This is a great opportunity for a Freight Forwarding Account Manager who wants to build strong client relationships while staying hands-on in operations.

If you’re ready to make the move, apply now and we’ll be in touch.

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