Freight Forwarding Account Manager

Freight Forwarding Account Manager - Freight Forwarding

Location: Chelmsford
Salary: £30,000 - £45,000 per annum (Depending on Experience)
Full-time | Permanent

Experienced in Freight Forwarding Account Manager? Ready to step into a client-facing role where you own the process end to end?

We’re seeking a confident and capable Freight Forwarding Account Manager to join a dynamic and growing logistics business. You’ll be the main point of contact for key clients, managing multimodal shipments and ensuring seamless delivery from booking to final mile.

Key Responsibilities:

Freight Forwarding Account Manager

• Manage full cycle of shipments via road, sea, and air
• Coordinate with agents, co-loaders, hauliers, airlines, and internal teams
• Input and maintain accurate job data in freight software systems
• Provide clients with proactive shipment updates at key milestones
• Work closely with in-house customs team on clearances and duty/VAT invoicing
• Negotiate haulage rates and confirm deliveries
• Prepare costings, raise invoices, and close jobs accurately
• Resolve any supplier invoice or operational queries
• Collect necessary documentation before release of cargo
• Ensure payment received for COD/Non-credit clients before delivery

What You'll Need:

• 5+ years’ experience in freight forwarding / operations
• Good understanding of customs procedures
• Strong communication skills and a proactive, client-focused approach
• Familiarity with MULTIFREIGHT software is a bonus
• Confident using Microsoft Office (Word, Excel, Outlook)
• Able to work both independently and as part of a team
• Highly organised, with strong attention to detail

What's on Offer:

• Salary: £30,000 - £45,000 (DOE)
• 23 days holiday + bank holidays
• Pension scheme
• Flexible working hours to support global time zones
• 5 days office based / Hybrid working available post-probation by arrangement
• Paperless, tech-enabled working environment
• Supportive team culture with ongoing training & development

This is a great opportunity for a Freight Forwarding Account Manager who wants to build strong client relationships while staying hands-on in operations.

If you’re ready to make the move, apply now and we’ll be in touch.

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