Freight Forwarding Administrator

Job Title: Freight Forwarding Administrator
Location: Staffordshire
Salary: Up to £30,000 per year
Hours: 8:30am – 5:00pm

About the Role:

We are looking for a proactive and detail-focused Freight Forwarding Administrator to support our busy operations team. This office-based position involves coordinating freight shipments, managing documentation, and working closely with carriers and clients to ensure deliveries run smoothly.

Key Responsibilities:

• Oversee and track import/export shipments across air, sea, and road transport.

• Prepare and process essential shipping documents, including bills of lading, invoices, packing lists, and customs forms.

• Communicate with carriers, agents, customs brokers, and clients to ensure timely and accurate delivery of goods.

• Maintain accurate shipment records and update internal systems to track progress.

• Ensure adherence to international trade regulations, including Incoterms and customs requirements.

• Support resolution of shipment delays, discrepancies, and customer enquiries.

• Keep detailed records of freight activities for audits and reporting purposes.

• Assist the operations team with administrative duties such as scheduling, filing, and reporting.

• Help monitor costs and support billing and invoice verification processes.

• Contribute ideas and improvements to enhance operational efficiency.

Requirements:

• High school diploma or equivalent; a degree or diploma in logistics, supply chain, or a related field is a bonus.

• Experience in freight forwarding, logistics, or shipping operations is preferred.

• Excellent organisational skills and ability to manage multiple tasks effectively.

• Strong communication skills and a customer-focused approach.

• Proficiency in MS Office and experience with freight/logistics software.

• High attention to detail and accuracy in documentation.

• Understanding of international shipping, customs regulations, and Incoterms is advantageous.

Why This Role:

This is a great opportunity to grow your career in freight forwarding within a supportive, fast-paced environment. You’ll gain hands-on experience in all aspects of logistics operations while helping the team deliver excellent service to clients.

This role is being handled by Sam Hasler, Transport, Logistics & Distribution Specialist at Pearson Whiffin Recruitment

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