Freight Forwarding Clerk

Role: Freight Forwarding Clerk

Location: Leeds

Salary: £28,000 - £30,000kpa

Full time, permanent

Freight Force Recruitment Ltd are currently working in partnership with a leading Logistics company based in Leeds who are seeking a detail-oriented and proactive Freight Forwarding Clerk to assist within a logistics team. The ideal candidate will support Key Account Management, breakdown of Pos, documentation, scheduling deliveries, and customer communication to ensure accurate, on-time, and cost-efficient freight movements.

Key Responsibilities:

Prepare, review, and process shipping documents (Bills of Lading, Commercial Invoices, Packing Lists/ Breaking down Pods).

Coordinate with carriers, overseas agents, and customers to book and track shipments.

Enter and manage data into our in-house systems; maintain accurate records of shipments, rates, routings, deliveries.

Monitor and follow up on shipment status, ETA advisories, and any exception events (delays, mis routed cargo, documentation discrepancies).

Assist with invoicing, billing, and reconciliation with customers and carriers.

Respond to customer and partner inquiries promptly; provide proactive status updates.

Maintain file integrity (hard copy and electronic) and implement document control procedures.

Support reporting needs (shipments, on-time performance, exceptions, cost analyses) and create periodic performance dashboards.

Assist with process improvements, workflow standardization, and best practices in freight operations.

Skills:

Strong organisational and multitasking abilities with attention to detail.

Excellent written and verbal communication.

Problem-solving mindset and ability to work under tight deadlines.

Customer service orientation and professionalism.

Ability to work independently and as part of a team.

Working environment:

Office environment with potential travel for supplier/customer meetings or site visits.

May require occasional overtime to meet deadlines or handle peak periods.

The company also offer training and development packages for their employees.

Please apply today with an up-to-date CV for consideration.

Freight Force Recruitment Ltd are acting as an employment agency on behalf of this permanent vacancy.