French & German-Speaking Customer Service Advisor

French & German-Speaking Customer Service Advisor, North Manchester Based.

Monday to Friday, 36.5 hours per week – with an early Friday Finish.

Responsibilities

* Manage incoming calls and emails from French and German-speaking customers and Sales Managers

* Respond to website and inbox queries professionally and efficiently

* Process orders from French and German-speaking countries

* Support order processing for other markets during busy periods

* Book pallets and parcels via courier systems when required

* Collaborate with internal departments on occasional tasks and projects

Essentials

* Minimum 3 years’ experience in an Export/ Customer Service role, with familiarity exporting products

* Fluent in both French and German (written and spoken)

* Excellent time management and communication skills

* Working knowledge of Dynamics 365, CRM systems, or SAP will prove a strong advantage

*Excellent Company Benefits package including competitive holiday allowance, product discounts and free onsite parking*

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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Only candidates based in UK and eligible to work in UK are allowed