Front Desk Administrator

Work Schedule: Monday–Friday, 07:30–16:30 (excluding U.S. Federal and U.K. Bank Holidays)

Key Responsibilities

Virtual Customer Support

• Answer and route all incoming telephone calls during business hours.

• Respond to customer inquiries via phone, email, and online platforms within required timeframes.

• Provide accurate information, referrals, and directory assistance for on-base and off-base resources.

• Maintain and update referral and resource lists on a weekly basis.

• Monitor organizational email inboxes and escalate complex issues to appropriate M&FRC staff.

• Send appointment and workshop reminders at least 24 hours in advance.

In-Person Reception & Customer Intake

• Greet walk-in customers within five (5) minutes of arrival.

• Conduct initial intake assessments and assist with completion of required forms and documentation.

• Provide guidance on available M&FRC programs, services, and resources.

• Maintain sign-in systems and accurately log all customer visits.

• Ensure reception and resource areas remain clean, organized, and stocked with current materials.

Scheduling & Calendar Management

• Schedule customer appointments, workshops, and classes using government-approved systems.

• Manage calendars for Community Readiness Consultants (CRCs), Community Readiness Specialists (CRSs), and classroom spaces.

• Coordinate scheduling support for outreach events and community activities as directed.

• Create and maintain customer records and upload all required intake documentation.

Qualifications & Skills

Required Qualifications

• Strong customer service and administrative support experience.

• Proficiency with office software, email systems, and data entry platforms.

• Ability to manage multiple tasks, calendars, and customer interactions accurately.

• Excellent verbal and written communication skills.

• Ability to work independently under contractor supervision.

Preferred Qualifications

• Experience supporting military, government, or community service organizations.

• Familiarity with appointment scheduling systems or case management platforms.

• Experience working in a front desk or customer intake environment.