Front Desk Receptionist

Company Description
Established in 2007 by CEO Hayley McKenna, Durham Climbing Centre is one of the longest standing, dedicated bouldering centre's in the UK. We offer a welcoming climbing community and facilities for every level of climber. Our purpose-built facilities cater to beginners and advanced climbers of all ages and abilities. We provide high-quality coaching and facilities for adults, children, schools, and groups. In 2020, we underwent a major refurbishment, including decoration, new climbing problems, revamped training areas, beginner climbing areas, and a new café layout.

Role Description
This is a full-time on-site role as a Front Desk Receptionist at Durham Climbing Centre, located in County Durham. As a Front Desk Receptionist, you will be responsible for handling customer inquiries, managing bookings, providing excellent customer service, and ensuring the smooth operation of the reception area. You will also assist with administrative tasks and support other departments as needed. Hospitality experience is desirable as the role involves operating a barista coffee machine and serving hot food.

Qualifications
Excellent communication and interpersonal skills
Strong customer service orientation
Ability to multitask and prioritize tasks effectively
Attention to detail and organizational skills
Proficiency in using computer systems and software
Previous experience in a customer service or receptionist role is preferred
Knowledge of climbing or interest in the sport is a plus
Availability to work flexible hours, including evenings and weekends
Legal authorization to work in the UK
High school diploma or equivalent

As a customer facing business, Durham Climbing Centre is open 7 days a week between the hours of 8am – 10pm. This role requires working weekends and may require working in shifts, so flexibility is required.

You will be rewarded with an exciting opportunity to join a fast-moving industry with further training opportunities potential. As a member of the team at Durham Climbing Centre, you will benefit from unlimited climbing anytime, staff plus one package, and a supportive environment in which to thrive.