Front of House

About the Company

This leading property investment and development firm specialises in commercial real estate, with a current portfolio valued in the millions. With an ambitious growth strategy, the company aims to expand its holdings to £1 billion in the next 5 years.

To support this expansion, the company is building a team of experienced property professionals, committed to delivering exceptional property, facilities management, and accounting services with innovation and excellence at the forefront.

The company is seeking a professional, personable, and organised Front of House to serve as the first point of contact for all visitors, clients, and employees. This individual will play a key role in delivering outstanding customer service while ensuring the smooth and efficient operation of the front-of-house and facilities.

Key Responsibilities

Customer Service Excellence

• Greeting and assisting all guests, clients, and team members with a warm and professional approach.
• Creating a consistently welcoming atmosphere in the reception area.
• Responding promptly to enquiries made in person, by phone, or via email.
• Anticipating and addressing the needs of visitors and clients proactively.
• Handling customer concerns or complaints with efficiency and diplomacy, escalating when required.

Facility Management Support

• Ensuring the front-of-house area remains clean, presentable, and fully functional.
• Keeping signage, directories, and information displays accurate and up-to-date.
• Coordinating scheduled maintenance and support services with relevant departments.
• Enforcing safety and security protocols, including managing visitor sign-in procedures.

Administrative Support

• Managing incoming and outgoing correspondence, deliveries, and packages.
• Maintaining precise records, including visitor logs and incident reports.
• Supporting the scheduling and coordination of meeting rooms and refreshments for visitors and staff.

Team Collaboration

• Working closely with the facilities team to ensure seamless daily operations.
• Assisting with company events and ad-hoc projects as needed.
• Communicating effectively with all departments to ensure high-quality service delivery.

Health & Safety

• Following all company health and safety procedures to promote a secure working environment.
• Reporting maintenance issues or potential hazards in a timely manner.

Skills and Qualifications

• Demonstrated commitment to delivering exceptional customer service.
• Excellent verbal and written communication skills.
• Strong organisational abilities with a proactive and detail-oriented mindset.
• Confident problem-solver with a calm and professional demeanour.
• Polished and professional appearance, reflecting company values.
• Proficient in using common office tools, equipment, and software.
• Previous front-of-house or client-facing experience, preferably within a corporate or facilities management setting.

In return

• A competitive salary and benefits package.
• Ongoing professional development and career growth opportunities.
• A collaborative and dynamic working environment.
• A supportive team culture focused on service excellence.

How to Apply

Interested candidates should submit a CV and cover letter detailing their customer service experience and suitability for the role. The company looks forward to welcoming a new member to the team.