Front Of House

Person Profile: Front of House Receptionist

We are seeking a professional, polished, and proactive Front of House Receptionist to deliver a consistently world-class experience to all colleagues, clients, and guests. As the first point of contact, this individual will be a key ambassador for our business—setting the tone for exceptional service from the moment someone enters the building.

Key Responsibilities

• Deliver an outstanding front-of-house experience that reflects a five-star hospitality standard. 
• Warmly welcome all clients, guests, and colleagues with professionalism, poise, and a proactive approach. 
• Manage visitor check-ins and liaise with internal hosts to ensure a seamless arrival experience. 
• Oversee and coordinate meeting room bookings, ensuring spaces are immaculately presented and well-prepared at all times. 
• Anticipate needs and provide concierge-level service, going above and beyond to enhance the visitor and colleague experience. 
• Maintain a clean, calm, and organised reception environment at all times. 
• Support event or meeting logistics (e.g., greeting catering deliveries, alerting IT or facilities teams to last-minute room needs). 
• Act as a key point of contact for front-of-house-related queries or issues. 

Ideal Candidate Profile

• A confident and approachable individual with a strong customer-focused mindset. 
• Immaculate personal presentation and a polished, professional communication style. 
• Prior experience in a high-end corporate reception, five-star hotel, luxury retail, or hospitality environment. 
• Calm under pressure, with excellent multitasking and organisational skills. 
• Naturally anticipates needs and takes initiative without being prompted. 
• Discreet, trustworthy, and respectful of confidentiality at all times. 
• Comfortable using room booking systems, visitor management software, and other basic office technology. 
• Flexible, reliable, and enthusiastic about delivering an exceptional first impression, every time.