Front Of House Administrator

Job Title:Pre-Construction Administrator / Front of House
Location: Leicester
Salary: £26,000
Hours: Full-time

Role Overview

The Pre-Construction Administrator / Front of House will act as the first point of contact for visitors to Head Office, delivering a professional and welcoming experience while providing vital administrative support to the Pre-Construction team. This is a varied and fast-paced role, requiring excellent communication, attention to detail, and strong organisational skills.

The successful candidate will thrive in a dual-role environment, balancing reception duties with technical administration, ensuring samples, schedules, and documentation are accurately managed and shared across the business.

Key Responsibilities

Reception & Office Support

• Welcomes and signs in all visitors, ensuring Head Office Health & Safety induction is completed
• Answers and directs incoming telephone calls in a professional manner
• Coordinates meeting room bookings and arranges refreshments or lunches as required
• Manages courier bookings and maintains an up-to-date contacts list
• Oversees the shared diary and provides general office support as needed
• Maintains a professional and tidy front-of-house area

Pre-Construction Administrative Support

• Prints and files schedules to support the Pre-Construction team
• Logs all incoming control samples from clients, tracking those loaned internally/externally and returned
• Photographs and safely stores all control samples to prevent damage and ensure traceability
• Labels and tracks outgoing samples, ensuring efficient storage and retrieval across all projects
• Updates the HUB system with sample photos, approvals, new instructions, and schedule changes
• Communicates regularly with the Pre-Construction team to share relevant updates and decisions
• Manages deadlines and arranges couriers to avoid any sample delays
• Carries out additional administrative duties as requested by the Line Manager
• Works in line with company procedures and regulatory standards including ISO 14001, ISO 9001, and H&S protocols

Candidate Requirements

• Experience in administration, reception, or customer-facing roles
• Strong verbal and written communication skills
• Proficiency in Microsoft Office, particularly Excel; experience with CRM systems or databases is advantageous
• Excellent attention to detail with the ability to multitask and meet deadlines
• Friendly, professional, and approachable demeanour
• Ability to work independently and collaboratively within a team
• Willingness to learn internal systems and support technical processes

Additional Information

This job description is intended as a general guide to the role and may be subject to change in line with business needs. The post-holder is expected to participate in any future reviews of the role and contribute to its development.