Front of House & Events Administrator

Role Title: Front of House & Events Administrator
Division: Rathbones Investment Management
Location: Manchester
Contract: Permanent
Working pattern: On-site 5 days per week 

About the Role

To support the delivery of consistent and high-quality Front of House services which includes the provision of face-to-face client visits, switchboard services, colleague queries, and co-ordination of room bookings for the Bristol office.


What you’ll be responsible for

• Provide a professional and efficient switchboard service.
• Act as the face and voice of the company, delivering service excellence to all clients.
• Meet and greet guests upon arrival.
• Liaise with clients and Investment Managers to ensure a seamless client experience.
• Manage office room bookings using Condeco.
• Arrange catering for clients as requested, ensuring high standards are maintained.
• Assist with clearing down meeting rooms and maintaining the presentation of client areas.
• Ensure cleanliness standards are upheld in the client kitchen and replenish stock as required.
• Support office services, including the processing and collection of post.
• Communicate effectively with departments across the wider group.
• Highlight any issues relating to Teams or Touchpoint that may impact client services.
• Take responsibility for ongoing professional development and continuous learning.

About you

• Strong communication skills and customer service experience.
• Delivering service excellence to all guests arriving at reception.
• Able to adapt to last-minute changes while communicating effectively with the team.
• Excellent time management skills, ensuring all scheduled meetings are fully prepared before client arrival.
• Consistently achieving objectives set Ability to work under pressure and adapt quickly to changing priorities.by the Front of House Manager.
• Confident communicator, comfortable engaging with stakeholders at all levels.
• Strong organisational skills with the ability to manage time effectively.
• Professional and capable of representing the company to a high standard.
• Competent in using Outlook and Microsoft Teams.
• Comfortable building rapport with both staff and clients while providing exceptional service
  
• Ability to work under pressure and adapt quickly to changing priorities.