Front of House Assistant

Front of House Assistant - Cardiff Office

A full-time opportunity has become available for an experienced Front of House Assistant to join a professional team in a busy Cardiff office. This client-facing role requires a strong focus on hospitality and customer service, supporting all aspects of the client experience within the building and over the phone.

Working hours: Monday to Friday, 8:30am - 4:30pm

Key Responsibilities

• Welcome and assist clients on arrival; provide Wi-Fi access when needed
• Manage and monitor conference room bookings to ensure availability
• Conduct daily quality checks of meeting rooms and coordinate with IT when needed
• Set up rooms according to meeting requirements and provide refreshments
• Maintain and replenish meeting room refreshments stock
• Clear and reset meeting rooms after use
• Reconcile catering invoices with booking forms and handle cost coding
• Arrange taxis and manage incoming calls, including reception coverage
• Clean and top up office coffee machines as needed
• Open, date-stamp, and sort incoming post and deliveries
• Scan post and deliveries to relevant team members
• Process incoming cheques according to internal procedures
• Manage outgoing post, including franking and DX preparation
• Ensure private postage payments are coded appropriately
• Perform scanning, binding, and photocopying with accuracy and efficiency
• Replenish printer paper and resolve minor printer issues (e.g., jams, toner)
• Monitor and order stationery, print, cleaning, and consumable supplies
• Arrange courier services as required
• Deliver printed cheques to fee earners when needed
• Support archiving duties, including file closures and document prep for storage
• Track incoming archive retrievals for accuracy
• Carry out tap-flushing routines as needed
• Provide general administrative support as required by the Office Services Manager
• Act as a trained Fire Warden once certified

Skills & Experience

• Previous experience in a front-of-house, facilities, or client-facing role
• Proactive, positive attitude with a strong client care focus
• Excellent organisational and communication skills
• Ability to work well both independently and as part of a team
• Confident with Microsoft Office applications
• Strong attention to detail and ability to meet deadlines
• Flexible and willing to work additional hours when needed
• Motivated, eager to learn and improve

If you’re organised, enthusiastic, and have a passion for delivering excellent client service, we’d love to hear from you!

Contact Rachel Phillips, Associate Director at TSR Legal in confidence or apply directly below: